If you want to contact your energy company for anything from a simple change of address to a complex billing issue then resolver can help. resolver will help you find out your rights, allow you to record your communications, and guide you through the process. If you can't resolve the issue direct with the company, you can also send your case to the Energy Ombudsman.
Resolver is not affiliated to, linked with or otherwise endorsed by any of the organisations within the Energy sector, or any of the companies or organisations that you can raise an issue with via us.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
We have 230 pages of rights guides for you covering 53 companies in the Energy sector. Feel free to browse these pages - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of consumer rights information.
Start by telling us the name of the company or organisation you have an issue with.
A body called Ofgem (the Office of Gas and Electricity Markets) controls the behaviour of the energy industry, and is primarily concerned with protecting the interests of consumers. This includes helping to control pricing, maintaining clear billing structures and even monitoring the reduction of greenhouse gases.
There is an Energy Ombudsman, who can force an energy supplier to offer apologies, explanations, resolutions and even financial compensation (in certain circumstances). It’s worth remembering, though, that you’ll first need to make a complaint to your energy supplier, and give them eight weeks to respond, before resorting to the ombudsman.
Yes. As with the water industry, the energy sector must guarantee to deliver a certain level of service. This is the Quality of Service Guaranteed Standard and it must be met by each energy distributor. It is monitored by Ofgem and is designed to cover key areas, including the restoration of supply in the event of a power cut, the maintenance of connections and voltage quality.
Explains your rights to you - We keep it simple, so there’s no confusion
You’ll find no legal jargon in our consumer guides, just solid, straightforward comprehensive consumer rights information. Plus, our consumer guides are tailored specifically for every type of issue.
Helps you prepare emails - Our templates are proven to get responses
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Lets you record all your communications - Keep a copy of everything that’s said with your issue
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.
Creates a case file for you - Save and upload all relevant communication and documents
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.
Lets you know when to escalate your complaint - Our system knows the next steps to take to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.