This should be your first stop for an effective resolution to any problems you have with delayed flights, airlines, tour operators, hotels, package holiday deals, online booking services, or rail companies. Resolver can make it easier to complain about any issues related to the travel sector, whether it’s a booking problem, late running, or simply poor customer service.
It's also worthwhile checking out MoneySavingExpert.com's top travel tips here.
Resolver is not affiliated to, linked with or otherwise endorsed by any of the organisations within the Travel sector, or any of the companies or organisations that you can raise an issue with via us.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
We have 690 pages of rights guides for you covering 414 companies in the Travel sector. Feel free to browse these pages - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of consumer rights information.
Start by telling us the name of the company or organisation you have an issue with.
Customers using air travel are protected by ATOL, or Air Travel Organisers’ Licensing. This provides refunds for customers when airlines are unable to carry their passengers. Most UK tour operators must hold an ATOL licence, as they need one to sell air travel. ATOL members will have had their businesses inspected by the Civil Aviation Authority.
ABTA , The Travel Association (as it’s officially called) has a wider remit than ATOL, as it covers package tour operators and the travel agency industry generally - not just air travel. ABTA is responsible for industry standards, providing financial protection for customers, offering a route for complaint, and lobbying for the travel industry to government.
Rail travel complaints can be taken to Passenger Focus, except for journeys in London and parts of Hertfordshire, which may be covered by London Travelwatch.
If you're unsure which rail company to complain to, the National Rail Enquires journey planner will help you work out which operator was responsible for your journey.
Explains your rights to you - We keep it simple, so there’s no confusion
You’ll find no legal jargon in our consumer guides, just solid, straightforward comprehensive consumer rights information. Plus, our consumer guides are tailored specifically for every type of issue.
Helps you prepare emails - Our templates are proven to get responses
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Lets you record all your communications - Keep a copy of everything that’s said with your issue
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.
Creates a case file for you - Save and upload all relevant communication and documents
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.
Lets you know when to escalate your complaint - Our system knows the next steps to take to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.