Home insurance - Policy coverage incorrect

Based on resolver’s experience to date, you can easily increase your household insurance by contacting your insurer in your usual way (by telephone or online if your policy is an online account). If you were having major building work done or an extension built then it would be wise to check with your insurer as your rebuild cost would change, for example. Contact your insurer if you are in any doubt as any unreported changes to your circumstances could result in your insurance being void in the event of any claim. Be aware that your premium could change and that you could incur a charge for amending your policy.

If you think the charges you face for amending your policy are unfairly high - or if you have had to make a change because of what you think is a mistake on the insurer’s part - you can complain to the company directly. Ask for an address for customer services, and write giving clear details of your case - such as what happened, when, and why you think you have been unfairly charged. resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

If you can't resolve your issue within 8 weeks of making your complaint (or if you've received a 'deadlock letter' or final decision from the company), you can escalate your case to the Ombudsman.

Your complaint must be under 6 months old to be escalated to the Ombudsman.

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