We're here to help you with your issue with Three

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Which Three service do you have an issue with?

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We've tried to make our complaints process as straightforward as possible and we aim to resolve all complaints within 14 days. All complaints raised via Resolver are handled by our specialist team, who will work with you to sort things out.

Steven Cairns
Complaints and Customer Policy - Three

Next steps

It’s quick and easy to get your case started. We’re on hand to help, every step of the way.

1
Select issue

What can we help with? Let us know by choosing the issue you’d like Three to take a look at.

2
Submit issue

Once you’ve chosen an issue, you can add photos, videos or other information to help your case. When you’re done, we’ll send it all off to Three.

3
Track progress

We’ll keep everything in your personal case file, so you can always check where you’re at and see what to do next.

Three works with Resolver to give you the best possible outcome for your complaint.

Resolver is a free, independent tool that helps consumers raise and resolve issues.

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Get started in just a few clicks.

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It’s totally free! We’ll never charge you for our services.

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We’ll never sell your data and we won’t show you adverts.

Which Three service do you have an issue with?

Pay monthly

Choose

Mobile broadband

Choose

Pay As You Go

Choose