If you are having problems with Amazon.com and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Amazon.com.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Amazon.com provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,448,371 users had to say

I successfully manage to get my PPI back with Resolver. Saved me £££!. Absolutely recommend it.
Hasan S via facebook
I just wanted to say thanks you. I have used Resolver 4 times now after companies refused to refund on poor service. American Airlines denied liability at Heathrow for a damaged suitcase. When I used Resolver I received £64 for a new suitcase. Travelodge claimed they couldn't refund on a pre-paid room after my wife was rushed into hospital. They changed their minds when I used Resolver and gave me my £45 deposit back. Great Western Railway claimed they couldn't refund my ticket after they cancelled my train to the Principality Stadium, Cardiff for a rugby match stating they had provided alternative bus services (Which were full). They have now agreed to refund my ticket cost. I have one outstanding case with Scottish Power that is with the ombudsman which is well documented and presented thanks to Resolver. The Resolver brand carries a lot of clout when it comes to complaining. In my experience companies take more notice and react when faced with well presented complaints. Thank You. Peter Beard
Peter Beard via email
Resolver helped us reclaim compensation for delayed flights - we are able to go on holiday again this year thanks to the voucher we received from the airline. The process was simple and painless. We are so grateful!
Alison M via facebook

Amazon.com provides

Using Resolver, you can submit an issue about 1 service offered by Amazon.com. Your case will be sent to the correct person or team at Amazon.com and escalated at the correct times, to the correct person, if required.

Amazon.com Online & Mail Order

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Amazon.com complaints.

Start your complaint

Want to start a complaint about Amazon.com?

Raise it for free via Resolver

Frequently asked questions about Amazon.com

What’s the amazon complaints email address?

It’s not easy to get direct a email address for Amazon, but if you follow this link to the Amazon customer support page and you can get in touch with Amazon via telephone, email or live online chat.

But if it’s an Amazon complaint you want to make, you can cut out all the hassle and go straight to resolver and we’ll help take you through the whole Amazon complaints process.

When can I get in touch with Amazon support staff?

If you have an Amazon complaint to make, Amazon’s general support staff are available by phone from 6am to midnight, and by email and chat 24 hours a day.

Contact details

To view the Amazon.com contact details press the button below

View Amazon.com complaints contact details

About

Amazon was founded in 1995 as an online bookseller and has grown to become the world’s largest online retailer. As well as its physical products, Amazon also sells downloadable books and MP3s, the Amazon Kindle e-book reader and Kindle Fire tablet computer. It is also a major provider of cloud computing services.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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