If you are having problems with Amazon.com and would like to either find out your rights, who to contact or make a complaint then use resolver to make the process simpler. Click 'Get Started' on the right hand side of this page to make a complaint.
resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone or Android apps and you can even record what they say to you.
Using resolver, you can submit an issue about 1 service offered by Amazon.com. Your case will be sent to the correct person or team at Amazon.com and escalated at the correct times, to the correct person, if required.
Resolver is not affiliated to, linked with or otherwise endorsed by Amazon.com or any of the companies or organisations that you can raise an issue with via us.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
You can use the resolver system to help you at every stage.
You can use it to escalate your issue to all
of Amazon.com complaints.
Start your complaint
Amazon was founded in 1995 as an online bookseller and has grown to become the world’s largest online retailer. As well as its physical products, Amazon also sells downloadable books and MP3s, the Amazon Kindle e-book reader and Kindle Fire tablet computer. It is also a major provider of cloud computing services.
It’s not easy to get direct a email address for Amazon, but if you follow this link to the Amazon customer support page and you can get in touch with Amazon via telephone, email or live online chat.
But if it’s an Amazon complaint you want to make, you can cut out all the hassle and go straight to resolver and we’ll help take you through the whole Amazon complaints process.
If you have an Amazon complaint to make, Amazon’s general support staff are available by phone from 6am to midnight, and by email and chat 24 hours a day.
A short note to thank you for your wonderful, wonderful service. I got just over £1300 back on my first Resolver claim and am now awaiting the outcome of a second. I felt very well informed and assured by the whole process and it has given me the confidence to be more assertive with my consumer rights, while also making me more conscious of buying decisions that I do make.
Rainbow unicorn via email
“I just wanted to thank you very much for your help. I had an issue with Lensway and I used resolver and now they have sent me a new pair of glasses to replace the faulty pair. I am so impressed.”
Maria via email
It was so easy to use Resolver for my issue with EE. The service made raising the problem a matter of a few seconds choosing from preselected screens, which fitted exactly my problem. Liaison was handled through the app really swiftly. I would really recommend using Resolver for helping solve issues that people may come across, as it made the whole process simple and efficient from my side.
John via email