If you are having problems with Amazon.com and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Amazon.com.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Amazon.com provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 833,321 users had to say

"I found resolver amazing deals with issues straight away cannot thank them enough very quick and professional service will defo recommend to family and friends."
Mark Broadhead via facebook
"'"It was so easy to use resolver for my issue with EE. The service made raising the problem a matter of a few seconds choosing from preselected screens, which fitted exactly my problem. Liaison was handled through the app really swiftly. I would really recommend using resolver for helping solve issues that people may come across, as it made the whole process simple and efficient from my side.""
John Haney via email
"Had letter from cosmos with £50 voucher off an holiday plus cheque for £10.50 for taxi fare to airport in Skiathos so think my complaint through using you has worked .... thank you Sent from Samsung tablet I've just come across this on the money savings web site this has "changed" my life I will never a complaint pass me by again! So easy and simple to use. "
Whiteley via email

Amazon.com provides

Using Resolver, you can submit an issue about 1 service offered by Amazon.com. Your case will be sent to the correct person or team at Amazon.com and escalated at the correct times, to the correct person, if required.

Amazon.com Online & Mail Order

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Amazon.com complaints.

Start your complaint

Want to start a complaint about Amazon.com?

Raise it for free via Resolver

Helping you with Amazon.com

What’s the amazon complaints email address?

It’s not easy to get direct a email address for Amazon, but if you follow this link to the Amazon customer support page and you can get in touch with Amazon via telephone, email or live online chat.

But if it’s an Amazon complaint you want to make, you can cut out all the hassle and go straight to resolver and we’ll help take you through the whole Amazon complaints process.

When can I get in touch with Amazon support staff?

If you have an Amazon complaint to make, Amazon’s general support staff are available by phone from 6am to midnight, and by email and chat 24 hours a day.

Contact details

To view the Amazon.com contact details press the button below

View Amazon.com complaints contact details

About

Amazon was founded in 1995 as an online bookseller and has grown to become the world’s largest online retailer. As well as its physical products, Amazon also sells downloadable books and MP3s, the Amazon Kindle e-book reader and Kindle Fire tablet computer. It is also a major provider of cloud computing services.

Working with ombudsmen

With Resolver you can send your case to all key ombudsmen including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Phonepay p lus The retail ombudsman 1

Resolver is a member of

Advice u k Trust mark C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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