If you are having problems with Coutts and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Coutts.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,700,583 users had to say

Helped us get £568 back from a loan we had with a bank. If it wasn't for this service and Martin's Money we would not have known we had a claim.
Janet T via facebook
No problem what so ever, great from start to finish. I got £4000 back from Bradford and Bingley on insurance I took out 25 years ago. They check to see what stage you are at and advise of next stage if needed. Once in contact with Bradford and Bingley they dealt with my claim efficiently and professionally. Thank you Resolver.
Linda via trustpilot
I used Resolver to complain to my credit card provider about charges added to my balance after I had tried to set up a payment plan. Everything has been sorted in 1 business day and the credit card provider removed over a £100 of charges. Very happy.
Andy F via facebook
2 credit cards down and £3.5k up!
Joan B via facebook
Well all I can say is what a simple, easy-to-use tool. I completed the simple form which asks you what your concern is, what you would like to happen & then transforms it into an email complaint to the company. In my case it was about an "insurance charge" added to a credit card (not PPI but as near as could be in my opinion) Anyway a few weeks later I got £2,700 back in payments plus interest... Delighted!
Cath L via email
This company is brilliant. They take all the stress away when you are having a problem with travel insurance claims as I was. They will write letters and guide you to a successful outcome. Any problems that people are struggling with. Be it trouble with gas bills or phone bills, go to Resolver. Brilliant company. Big thank you, Linda
Linda D via facebook
They are brilliant. I put my complaint to Cunard after they had deducted 50%of my payment of £2472 for cancellation charge after I informed them I was unable to get insurance cover for a Southampton to New York cruise and back at the beginning of September.I was given no other options but after contacting Resolver Cunard phoned me with an apology and a refund of the 50% £1236.I'm so glad I got in touch with Resolver/
Valerie C via facebook
Just a short note to thank you for your assistance in reclaiming charges for a Lloyds select account which I had for 14 years. Lloyds bank telephoned me back on Tuesday evening and we went through the details. He phoned me at 10pm and agreed to pay me back £1443.00 including interest.
Eddie Morgan via email
Just a quick note to say A BIG THANK YOU.I have received a refund from Lloyds bank..with out your help it would have been impossible.so thank you again.
Maureen Russon via email

Coutts provides

Using Resolver, you can submit an issue about 7 services offered by Coutts. Your case will be sent to the correct person or team at Coutts and escalated at the correct times, to the correct person, if required.

Coutts Credit Cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Coutts complaints. If your complaint is not resolved by Coutts, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Coutts Deposit Account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Coutts complaints. If your complaint is not resolved by Coutts, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Coutts Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Coutts complaints. If your complaint is not resolved by Coutts, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Coutts Overdrafts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Coutts complaints. If your complaint is not resolved by Coutts, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Coutts Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Coutts complaints. If your complaint is not resolved by Coutts, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Coutts Mortgages

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Coutts complaints. If your complaint is not resolved by Coutts, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Coutts Current Accounts

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Coutts complaints. If your complaint is not resolved by Coutts, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Coutts?

Raise it for free via Resolver

Helping you with Coutts

How do I make a Coutts complaint using Resolver?

If you want to make a complaint about Coutts using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Coutts case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Coutts, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Coutts, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Coutts complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Coutts contact details press the button below

View Coutts complaints contact details

About

To help you get the best response from your Coutts complaint Resolver guides you through every step of the process.

To help you get the best response from your Coutts complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Coutts complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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