If you are having problems with Department for Work and Pensions (DWP) and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is working with Department for Work and Pensions (DWP) to help resolve customer issues.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,923,817 users had to say

Just a thank you to say without you I would not have resolved my issue with Brittania Parking. I tried to challenge the fine on their website but it wouldn’t let me submit. I looked on line and found Resolver and I have just had a letter from Brittania to say they’ve dropped the charge. Thank you so much!
Ellie F via email
Quick and easy resolution with SmartParking - thank you.
Joanne H via facebook
I used this for a complaint to social services. There are reminders when you need to take action and immediately sends your message/complaint to the appropriate person within an organisation. There are many businesses and companies that can be contacted in this way. My complaint went to the Ombudsman who have now dealt with my complaint satisfactorily. I would definitely use this again and recommend it to anyone.
Hazel C-D via trustpilot
Excellent service,very helpful with my complaint against Yodel I pursue a complaint with Yodel for four months and it was only when I used the resolver site that things moved forward to a successful outcome,thank you.
Helen W via facebook
I can't thank resolver enough. Twice I have had calls from Chief Executives offices to resolve issues. It would never been escalated so quickly without resolver. I recommend them to anyone who mentions complaining!! Big thanks!
Kim Hicks via facebook
Hammersmith & Fulham took seven weeks to investigate and respond to Marcus’ complaint but found in his favour and cancelled the parking ticket. Marcus said: “This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!”
Marcus via email
Outstanding!
Fiona Price via facebook
An excellent service run by professional people
Dave Duncan via facebook
Thanks - love the app
Rita Tappia via email

Department for Work and Pensions (DWP) provides

Using Resolver, you can submit an issue about 8 services offered by Department for Work and Pensions (DWP). Your case will be sent to the correct person or team at Department for Work and Pensions (DWP) and escalated at the correct times, to the correct person, if required.

Department for Work and Pensions (DWP) Universal Credit - North West

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Department for Work and Pensions (DWP) complaints. If your complaint is not resolved by Department for Work and Pensions (DWP), you can then package it up and send it to the The Independent Case Examiner.

Start your complaint

Department for Work and Pensions (DWP) Universal Credit - Central England

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Department for Work and Pensions (DWP) complaints. If your complaint is not resolved by Department for Work and Pensions (DWP), you can then package it up and send it to the The Independent Case Examiner.

Start your complaint

Department for Work and Pensions (DWP) Universal Credit - London & Home Counties

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Department for Work and Pensions (DWP) complaints. If your complaint is not resolved by Department for Work and Pensions (DWP), you can then package it up and send it to the The Independent Case Examiner.

Start your complaint

Department for Work and Pensions (DWP) Universal Credit - Southern England

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Department for Work and Pensions (DWP) complaints.

Start your complaint

Department for Work and Pensions (DWP) Universal Credit - Scotland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Department for Work and Pensions (DWP) complaints. If your complaint is not resolved by Department for Work and Pensions (DWP), you can then package it up and send it to the The Independent Case Examiner.

Start your complaint

Department for Work and Pensions (DWP) Universal Credit - North East

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Department for Work and Pensions (DWP) complaints. If your complaint is not resolved by Department for Work and Pensions (DWP), you can then package it up and send it to the The Independent Case Examiner.

Start your complaint

Department for Work and Pensions (DWP) Universal Credit - Wales

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Department for Work and Pensions (DWP) complaints. If your complaint is not resolved by Department for Work and Pensions (DWP), you can then package it up and send it to the The Independent Case Examiner.

Start your complaint

Department for Work and Pensions (DWP) Universal Credit - North East (South)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Department for Work and Pensions (DWP) complaints. If your complaint is not resolved by Department for Work and Pensions (DWP), you can then package it up and send it to the The Independent Case Examiner.

Start your complaint

Want to start a complaint about Department for Work and Pensions (DWP)?

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Helping you with Department for Work and Pensions (DWP)

How do I make a Department for Work and Pensions (DWP) complaint using Resolver?

If you want to make a complaint about Department for Work and Pensions (DWP) using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Department for Work and Pensions (DWP) case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Department for Work and Pensions (DWP), as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Department for Work and Pensions (DWP), Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Department for Work and Pensions (DWP) complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Department for Work and Pensions (DWP) contact details press the button below

View Department for Work and Pensions (DWP) complaints contact details

About

To help you get the best response from your Department for Work and Pensions (DWP) complaint Resolver guides you through every step of the process.

To help you get the best response from your Department for Work and Pensions (DWP) complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Department for Work and Pensions (DWP) complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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