If you are having problems with Dual Energy and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Dual Energy.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Dual Energy provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,790,891 users had to say

Absolutely brilliant website - I managed to get back over £300 that an energy provider owed me from when they went bust well over a year ago. I had had no joy until I used Resolver and now all the money is safely back in my account. It was so easy and stress free. Thank you!
Caroline T via facebook
Problems with power supplier sorted within a few days once Resolver became involved.
Rodney S via facebook
Have used Resolver twice. First with PPI, got a nice cheque. Secondly, an energy provider were avoiding all my attempts to obtain a refund for my elderly Mother who was paying twice the monthly amount and amassing a huge amount of credit. No emails, letters or calls made any difference until I got Resolver involved. In less that 7 days, they issued a refund and halved her monthly direct debit.
Chris N via facebook


Used Resolver to get over £32000 of mis-sold PPI, just filled in the online form, only a couple asked for further information. All the companies responded within the times allowed, and easy to keep an eye on dates just by logging in. Also used it with an energy provider over a metre change/billing problem and received compensation.
Louise W via facebook
Helped getting money owed to my late mother's electricity account
Pauline C via facebook
Helped me resolve a long standing complaint with my utilities provider. The complaint went all the way to the ombudsman and Resolver provided a step by step process, could not have achieved the result without them. Many thanks
Peter H via facebook



I could not get a response from my energy suplier when I queried my bill. They just failed to reply to my messages. Resolver got the required response from them. Thank you Resolver
Joy C via facebook
I have had a long standing issue with a utility company since 2014. I used the Resolver service and it was sorted in a matter of weeks. So relieved. The template that you use is really simple and helped me to focus on the key facts and what action I wanted. The utility company obviously took it more seriously than me trying to sort it out by myself. Totally recommend.
Karen JV via facebook
Fantastic service - thank you for helping resolve issues with a utilities company, and for the swift resolution.
Sam M via facebook

Dual Energy provides

Using Resolver, you can submit an issue about 1 service offered by Dual Energy. Your case will be sent to the correct person or team at Dual Energy and escalated at the correct times, to the correct person, if required.

Dual Energy Electricity

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Dual Energy complaints. If your complaint is not resolved by Dual Energy, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Want to start a complaint about Dual Energy?

Raise it for free via Resolver

Frequently asked questions about Dual Energy

How do I make a Dual Energy complaint using Resolver?

If you want to make a complaint about Dual Energy using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Dual Energy case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Dual Energy, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Dual Energy, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Dual Energy complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Dual Energy contact details press the button below

View Dual Energy complaints contact details

About

To help you get the best response from your Dual Energy complaint Resolver guides you through every step of the process.

To help you get the best response from your Dual Energy complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Dual Energy complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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