If you are having problems with Edinburgh City Council and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Edinburgh City Council.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,440,592 users had to say

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I have been using Resolver to manage the collection of compensation from a cancelled flight. Although it has taken nearly 15 months to finally get the collection from the airline, I found resolver to provide a service that would have cost at least 30% of the compensation if I had went with another service provider. The arbitration between the airline and I was great, however, when payments were being delayed and I was trying to escalate the issue, it didn't seem like escalation worked in that respect. I love the concept and its great to see Resolver offering solutions in other matters also. Highly recommend the service from my own experience.
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Edinburgh City Council provides

Using Resolver, you can submit an issue about 12 services offered by Edinburgh City Council. Your case will be sent to the correct person or team at Edinburgh City Council and escalated at the correct times, to the correct person, if required.

Edinburgh City Council Adult services

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Edinburgh City Council complaints. If your complaint is not resolved by Edinburgh City Council, you can then package it up and send it to the Scottish Public Services Ombudsman.

Start your complaint

Edinburgh City Council Child services & schools

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Edinburgh City Council complaints. If your complaint is not resolved by Edinburgh City Council, you can then package it up and send it to the Scottish Public Services Ombudsman.

Start your complaint

Edinburgh City Council Council Tax

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Edinburgh City Council complaints. If your complaint is not resolved by Edinburgh City Council, you can then package it up and send it to the Scottish Public Services Ombudsman.

Start your complaint

Edinburgh City Council Environmental

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Edinburgh City Council complaints. If your complaint is not resolved by Edinburgh City Council, you can then package it up and send it to the Scottish Public Services Ombudsman.

Start your complaint

Edinburgh City Council Freedom of information

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Edinburgh City Council complaints. If your complaint is not resolved by Edinburgh City Council, you can then package it up and send it to the Information Commissioner’s Office .

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Edinburgh City Council Housing

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Edinburgh City Council complaints. If your complaint is not resolved by Edinburgh City Council, you can then package it up and send it to the Scottish Public Services Ombudsman.

Start your complaint

Edinburgh City Council Libraries

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Edinburgh City Council complaints. If your complaint is not resolved by Edinburgh City Council, you can then package it up and send it to the Scottish Public Services Ombudsman.

Start your complaint

Edinburgh City Council Planning permission - Decision issues

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Edinburgh City Council complaints. If your complaint is not resolved by Edinburgh City Council, you can then package it up and send it to the Scottish Public Services Ombudsman.

Start your complaint

Edinburgh City Council Policy

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Edinburgh City Council complaints. If your complaint is not resolved by Edinburgh City Council, you can then package it up and send it to the Scottish Public Services Ombudsman.

Start your complaint

Edinburgh City Council Reporting

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Edinburgh City Council complaints. If your complaint is not resolved by Edinburgh City Council, you can then package it up and send it to the Scottish Public Services Ombudsman.

Start your complaint

Edinburgh City Council Trading Standards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Edinburgh City Council complaints. If your complaint is not resolved by Edinburgh City Council, you can then package it up and send it to the Scottish Public Services Ombudsman.

Start your complaint

Edinburgh City Council Transport

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Edinburgh City Council complaints. If your complaint is not resolved by Edinburgh City Council, you can then package it up and send it to the Scottish Public Services Ombudsman.

Start your complaint

Want to start a complaint about Edinburgh City Council?

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Helping you with Edinburgh City Council

Frequently asked questions about Edinburgh City Council

How do I make a Edinburgh City Council complaint using Resolver?

If you want to make a complaint about Edinburgh City Council using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Edinburgh City Council case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Edinburgh City Council, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Edinburgh City Council, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Edinburgh City Council complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Edinburgh City Council contact details press the button below

View Edinburgh City Council complaints contact details

About

To help you get the best response from your Edinburgh City Council complaint Resolver guides you through every step of the process.

To help you get the best response from your Edinburgh City Council complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Edinburgh City Council complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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