Following the news that Extra Energy has ceased trading, the energy sector regulator, Ofgem, has appointed ScottishPower as the new energy supplier for Extra Energy's customers. 

ScottishPower took on this responsibility from 25th November 2018 and have committed to ensure that customers' energy supply will continue without interruption.

For more information see ScottishPower's Frequently Asked Questions.

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Resolver is not affiliated to, linked with or otherwise endorsed by Extra Energy.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,636,117 users had to say

I used Resolver to get through to Iresa Energy about a refund payment. I had no luck in emailing Iresa even after weeks of trying.So, I signed up to Resolver, filled in all the details, and clicked the send button! Within one hour I had an email from Iresa apologizing and got all of my credit refunds fully paid within two weeks.. It worked for me. Thanks
Vince E via trustpilot
Thanks Resolver for mediating in a successful dispute with Scottish Power. A very speedy resolution.
Kev via trustpilot
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Lisa D via facebook
After 4 years arguing with First Utility about not reading my gas meter, Resolver had it sorted within 2 weeks and the refund soon followed.
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Resolver helped me twice - first time to solve the conflict with British Gas and second time - with Euroline. Will use them again.
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As soon as Resolver got involved the problem was sorted out within weeks and I received some compensation from Scottish Power.
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Problems with power supplier sorted within a few days once Resolver became involved.
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Extra Energy provides

Using Resolver, you can submit an issue about 3 services offered by Extra Energy. Your case will be sent to the correct person or team at Extra Energy and escalated at the correct times, to the correct person, if required.

Extra Energy Dual Fuel (Gas & Electricity) Supply

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Extra Energy complaints. If your complaint is not resolved by Extra Energy, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Extra Energy Electricity Supply

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Extra Energy complaints. If your complaint is not resolved by Extra Energy, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Extra Energy Gas Supply

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Extra Energy complaints. If your complaint is not resolved by Extra Energy, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Want to start a complaint about Extra Energy?

Raise it for free via Resolver

Helping you with Extra Energy

How do I make a Extra Energy complaint using Resolver?

If you want to make a complaint about Extra Energy using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Extra Energy case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Extra Energy, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Extra Energy, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Extra Energy complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Extra Energy contact details press the button below

View Extra Energy complaints contact details

About

To help you get the best response from your Extra Energy complaint Resolver guides you through every step of the process.

To help you get the best response from your Extra Energy complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Extra Energy complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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