If you are having problems with GB Energy Supply and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by GB Energy Supply.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,405,960 users had to say

The Resolver Team at MSE were a great help in getting my case with GB Energy quickly sorted. I received the full amount due, very many thanks to you all. Regards David
David Pilling via facebook
Absolutely brilliant website - I managed to get back over £300 that an energy provider owed me from when they went bust well over a year ago. I had had no joy until I used Resolver and now all the money is safely back in my account. It was so easy and stress free. Thank you!
Caroline T via facebook
Philippa had an on-going issue with EDF for over 3-months with her billing and was looking for help. Within a week using resolver Philippa had her case was resolved and she received a refund of over £200. She said: “I wish I had done something about this problem before, but now I am going to spend the money.”
Philippa via email


Awesome app. Helped me to resolve a problem my energy company.
Tom Hill via facebook
Thank you resolver, I have been trying to resolve an issue with npower and could not solve, resolver made it simple, could not recommend enough
Lisa Daniels via facebook
@resolvercouk 2 months of stress with EDF - now sorted within 24 hours of signing up!
Emma Less via twitter



"After 14 months @ScottishPower have finally paid me 5 days after @resolvercouk"
KernowPhoto via twitter
I had to write to express my sincere thanks for resolving my on-going case with Scottish Power. I received a satisfactory response from them within days of your intervention - I had been getting the "run around" since December. What a weight off my mind.
Joanna Yates via email
I helped my daughter in law complain about her packaged bank account and she received almost £1,000 about 2 weeks ago. Also, I have had considerable problems with Hotpoint re. their tumble dryer debacle. After many weeks of being ignored by them, I made a complaint through Resolver and they contacted me within a couple of days. So, hopefully, things will be sorted soon. Keep up the good work - I will definitely be using you again and recommending you to friends/family.
Jayne Skuse via email

GB Energy Supply provides

Using Resolver, you can submit an issue about 3 services offered by GB Energy Supply. Your case will be sent to the correct person or team at GB Energy Supply and escalated at the correct times, to the correct person, if required.

GB Energy Supply Electricity Supply

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of GB Energy Supply complaints. If your complaint is not resolved by GB Energy Supply, you can then package it up and send it to the Ombudsman Services.

Start your complaint

GB Energy Supply Gas Supply

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of GB Energy Supply complaints. If your complaint is not resolved by GB Energy Supply, you can then package it up and send it to the Ombudsman Services.

Start your complaint

GB Energy Supply Dual Fuel (Gas & Electricity) Supply

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of GB Energy Supply complaints. If your complaint is not resolved by GB Energy Supply, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Want to start a complaint about GB Energy Supply?

Raise it for free via Resolver

Helping you with GB Energy Supply

How do I make a GB Energy Supply complaint using Resolver?

If you want to make a complaint about GB Energy Supply using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my GB Energy Supply case file work?

Resolver allows you to keep a record of any email correspondence sent between you and GB Energy Supply, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with GB Energy Supply, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a GB Energy Supply complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the GB Energy Supply contact details press the button below

View GB Energy Supply complaints contact details

About

To help you get the best response from your GB Energy Supply complaint Resolver guides you through every step of the process.

To help you get the best response from your GB Energy Supply complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your GB Energy Supply complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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