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John Lewis
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by John Lewis or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

John Lewis complaints

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If you are having problems with John Lewis and would like to either find out your rights, who to contact or make a complaint then use resolver to make the process simpler. Click 'Get Started' on the right hand side of this page to make a complaint.

resolver is the smart way for you to complain

resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone or Android apps and you can even record what they say to you.

Using resolver, you can submit an issue about 6 services offered by John Lewis. Your case will be sent to the correct person or team at John Lewis and escalated at the correct times, to the correct person, if required.

Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by John Lewis or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

John Lewis Car Insurance

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of John Lewis complaints. If your complaint is not resolved by John Lewis, you can then package it up and send it to the Financial Ombudsman Service.

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John Lewis High Street

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of John Lewis complaints.

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John Lewis Home Insurance

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of John Lewis complaints. If your complaint is not resolved by John Lewis, you can then package it up and send it to the Financial Ombudsman Service.

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John Lewis Loyalty cards

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of John Lewis complaints.

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John Lewis Online & Mail Order

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of John Lewis complaints.

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John Lewis Pet Insurance

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of John Lewis complaints. If your complaint is not resolved by John Lewis, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Helping you with John Lewis

About

John Lewis is a company in the Insurance sector. resolver can help guide you through every step of the process.

To help you get the best response from your John Lewis complaint, resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your John Lewis complaint.

Frequently Asked Questions about John Lewis

How do I make a John Lewis complaint using resolver?

If you want to make a complaint about John Lewis in the Insurance using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the John Lewis complaint. If you wish to continue with your complaint, we will help you create an email to send to John Lewis. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does resolver keep records of my John Lewis complaint?

resolver records all your details about your John Lewis complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond John Lewis

Is it free to make a John Lewis complaint via resolver?

Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Testimonials

Been trying to sort out my vodafone bill for over 4 months with no joy and having to spend hours on the phone repeating myself to different operators...promised phone calls back which were never received. I used resolver and within 2 weeks of sending first email through them i had the chance to escalate the case to higher levels. After 3 weeks received a reply offering to refund all money owed from being overcharged and extra compensation for the amount of time having to wait for a response etc... would recommend resolver to anyone who is having problems with vodafone. Thanks
Graham Davies via email

Just got £9000 refund and compensation from wonga after using resolver :) fast free and painless
Garry Raptor Stewart via facebook

Just a short note to thank you for your assistance in reclaiming charges for a Lloyds select account which I had for 14 years. Lloyds bank telephoned me back on Tuesday evening and we went through the details. He phoned me at 10pm and agreed to pay me back £1443.00 including interest.
Eddie Morgan via email

Contact Details

To view the John Lewis contact details press the button below


View John Lewis complaints Contact Details

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How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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