npower complaints

If you are having problems with npower and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

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3.4/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

the company replies to our users promptly
our users are happy with the outcomes of their cases
our users would happily recommend the company to a friend

What is Resolver Score?

3133

Complaints to npower

3.4/10

Resolver score

‘ Excellent and speedy service. ’

Testimonial from Delia B

Based on information from Resolver users

103/3133

Cases escalated to regulator

115 days

Average time to resolve a complaint

Based on information from Resolver users

£128.84

Average payout

68%

Satisfactory complaint resolution

‘ npower apologised to me ’

Most frequent complaint outcome

Based on information from Resolver users

Resolver is not affiliated to, linked with or otherwise endorsed by npower.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

npower provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,405,416 users had to say

Thank you, Resolver. I have been trying to resolve an issue with Npower and could not solve. Resolver made it simple, could not recommend enough
Lisa D via facebook

I used Resolver to get through to Iresa Energy about a refund payment. I had no luck in emailing Iresa even after weeks of trying.So, I signed up to Resolver, filled in all the details, and clicked the send button! Within one hour I had an email from Iresa apologizing and got all of my credit refunds fully paid within two weeks.. It worked for me. Thanks
Vince E via trustpilot

Thanks Resolver for mediating in a successful dispute with Scottish Power. A very speedy resolution.
Kev via trustpilot

Resolver helped me claim back over £500 from my bank for a missold account. I couldn't have done it without them - thank you so much Resolver, you are real hero's.
Lisa R via facebook

After 4 years arguing with First Utility about not reading my gas meter, Resolver had it sorted within 2 weeks and the refund soon followed.
John I via facebook

Resolver helped me twice - first time to solve the conflict with British Gas and second time - with Euroline. Will use them again.
Nataliya D via facebook

As soon as Resolver got involved the problem was sorted out within weeks and I received some compensation from Scottish Power.
Richard W via facebook

Took on Scottish power after 2 years of continued refusal to listen to one word I was saying. Amazing support and fantastic outcome, thank you x
Gail T via facebook

Resolver helped us in contacting First Utility who, in turn, eventually phoned us up to discuss our dispute with them, with a successful outcome.
Les and Pam C via facebook

npower provides

Using Resolver, you can submit an issue about 5 services offered by npower. Your case will be sent to the correct person or team at npower and escalated at the correct times, to the correct person, if required.

npower Dual Fuel (Gas & Electricity) Supply

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of npower complaints. If your complaint is not resolved by npower, you can then package it up and send it to the Ombudsman Services.

Start your complaint

npower Electricity Supply

Start your complaint

npower Gas Supply

Start your complaint

npower Feed-In Tariff

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of npower complaints. If your complaint is not resolved by npower, you can then package it up and send it to the Ombudsman Services.

Start your complaint

npower Boiler repair and servicing

Start your complaint

Want to start a complaint about npower?

Raise it for free via Resolver

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Helping you with npower

What if npower can’t resolve my complaint to my satisfaction?

There is an Energy Ombudsman, who can force an energy supplier to offer apologies, explanations, resolutions and even financial compensation (in certain circumstances). It’s worth remembering, though, that you’ll first need to make a complaint to npower, and give them eight weeks to respond, before resorting to the ombudsman.

Contact details

To view the npower contact details press the button below

View npower complaints contact details

About

To help you get the best response from your npower complaint Resolver guides you through every step of the process.

To help you get the best response from your npower complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your npower complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

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