npower complaints

If you are having problems with npower and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

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Resolver is not affiliated to, linked with or otherwise endorsed by npower.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

npower provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,790,891 users had to say

Thank you resolver, I have been trying to resolve an issue with npower and could not solve, resolver made it simple, could not recommend enough
Lisa Daniels via facebook

Absolutely brilliant website - I managed to get back over £300 that an energy provider owed me from when they went bust well over a year ago. I had had no joy until I used Resolver and now all the money is safely back in my account. It was so easy and stress free. Thank you!
Caroline T via facebook

Problems with power supplier sorted within a few days once Resolver became involved.
Rodney S via facebook

Have used Resolver twice. First with PPI, got a nice cheque. Secondly, an energy provider were avoiding all my attempts to obtain a refund for my elderly Mother who was paying twice the monthly amount and amassing a huge amount of credit. No emails, letters or calls made any difference until I got Resolver involved. In less that 7 days, they issued a refund and halved her monthly direct debit.
Chris N via facebook

Used Resolver to get over £32000 of mis-sold PPI, just filled in the online form, only a couple asked for further information. All the companies responded within the times allowed, and easy to keep an eye on dates just by logging in. Also used it with an energy provider over a metre change/billing problem and received compensation.
Louise W via facebook

Helped getting money owed to my late mother's electricity account
Pauline C via facebook

Helped me resolve a long standing complaint with my utilities provider. The complaint went all the way to the ombudsman and Resolver provided a step by step process, could not have achieved the result without them. Many thanks
Peter H via facebook

I could not get a response from my energy suplier when I queried my bill. They just failed to reply to my messages. Resolver got the required response from them. Thank you Resolver
Joy C via facebook

I have had a long standing issue with a utility company since 2014. I used the Resolver service and it was sorted in a matter of weeks. So relieved. The template that you use is really simple and helped me to focus on the key facts and what action I wanted. The utility company obviously took it more seriously than me trying to sort it out by myself. Totally recommend.
Karen JV via facebook

npower provides

Using Resolver, you can submit an issue about 3 services offered by npower. Your case will be sent to the correct person or team at npower and escalated at the correct times, to the correct person, if required.

npower Gas

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of npower complaints. If your complaint is not resolved by npower, you can then package it up and send it to the Ombudsman Services.

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npower Electricity

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npower Dual Fuel

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Want to start a complaint about npower?

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Frequently asked questions about npower

I want to complain about a boiler service - how do I do this?

npower has a different complaints system for its boiler and heating complaints than for its energy supply or billing issues.

So if you have a complaint to make about an npower boiler service, repair, or Hometeam Care membership, then you need to speak to the npower energy services complaints team. resolver will be happy to guide you through this process.

I have an npower complaint about my electricity or gas supply, and customer services were unable to sort it - how do I resolve this?

npower customer services has a dedicated complaints management team for this sorts of issues - and resolver can help you frame your complaint in just the right way so that your voice is heard as efficiently as possible.

I’m not sure what department I need to contact for my npower complaint. How do I find out?

If you’re unsure exactly where to direct your complaint, npower has a helpful tool on its ‘contact us’ page. This should help you to pin down precisely where to direct your complaint.

What if npower can’t resolve my complaint to my satisfaction?

There is an Energy Ombudsman, who can force an energy supplier to offer apologies, explanations, resolutions and even financial compensation (in certain circumstances). It’s worth remembering, though, that you’ll first need to make a complaint to npower, and give them eight weeks to respond, before resorting to the ombudsman.

Contact details

To view the npower contact details press the button below

View npower complaints contact details

About

npower was created in 2000 as Innogy PLC. In 2002 it was bought by German energy company RWE and is considered to be one of the ‘big six’ suppliers of energy (gas and electricity) to British consumers along with British Gas, EDF Energy, E.ON UK, SSE and Scottish Power. npower supplies gas and electricity to businesses and homes as well as the servicing and repair of central heating systems and boilers.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

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Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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