npower complaints

If you are having problems with npower and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

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Resolver is not affiliated to, linked with or otherwise endorsed by npower.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

npower provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,414,334 users had to say

Thank you, Resolver. I have been trying to resolve an issue with Npower and could not solve. Resolver made it simple, could not recommend enough
Lisa D via facebook

After 4 years arguing with First Utility about not reading my gas meter, Resolver had it sorted within 2 weeks and the refund soon followed.
John I via facebook

Resolver helped me twice - first time to solve the conflict with British Gas and second time - with Euroline. Will use them again.
Nataliya D via facebook

As soon as Resolver got involved the problem was sorted out within weeks and I received some compensation from Scottish Power.
Richard W via facebook

Took on Scottish power after 2 years of continued refusal to listen to one word I was saying. Amazing support and fantastic outcome, thank you x
Gail T via facebook

Absolutely brilliant website - I managed to get back over £300 that an energy provider owed me from when they went bust well over a year ago. I had had no joy until I used Resolver and now all the money is safely back in my account. It was so easy and stress free. Thank you!
Caroline T via facebook

Problems with power supplier sorted within a few days once Resolver became involved.
Rodney S via facebook

Have used Resolver twice. First with PPI, got a nice cheque. Secondly, an energy provider were avoiding all my attempts to obtain a refund for my elderly Mother who was paying twice the monthly amount and amassing a huge amount of credit. No emails, letters or calls made any difference until I got Resolver involved. In less that 7 days, they issued a refund and halved her monthly direct debit.
Chris N via facebook

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Louise W via facebook

npower provides

Using Resolver, you can submit an issue about 3 services offered by npower. Your case will be sent to the correct person or team at npower and escalated at the correct times, to the correct person, if required.

npower Gas

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of npower complaints. If your complaint is not resolved by npower, you can then package it up and send it to the Ombudsman Services.

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npower Electricity

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npower Dual Fuel

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Helping you with npower

I want to complain about a boiler service - how do I do this?

npower has a different complaints system for its boiler and heating complaints than for its energy supply or billing issues.

So if you have a complaint to make about an npower boiler service, repair, or Hometeam Care membership, then you need to speak to the npower energy services complaints team. resolver will be happy to guide you through this process.

I have an npower complaint about my electricity or gas supply, and customer services were unable to sort it - how do I resolve this?

npower customer services has a dedicated complaints management team for this sorts of issues - and resolver can help you frame your complaint in just the right way so that your voice is heard as efficiently as possible.

I’m not sure what department I need to contact for my npower complaint. How do I find out?

If you’re unsure exactly where to direct your complaint, npower has a helpful tool on its ‘contact us’ page. This should help you to pin down precisely where to direct your complaint.

What if npower can’t resolve my complaint to my satisfaction?

There is an Energy Ombudsman, who can force an energy supplier to offer apologies, explanations, resolutions and even financial compensation (in certain circumstances). It’s worth remembering, though, that you’ll first need to make a complaint to npower, and give them eight weeks to respond, before resorting to the ombudsman.

Contact details

To view the npower contact details press the button below

View npower complaints contact details

About

npower was created in 2000 as Innogy PLC. In 2002 it was bought by German energy company RWE and is considered to be one of the ‘big six’ suppliers of energy (gas and electricity) to British consumers along with British Gas, EDF Energy, E.ON UK, SSE and Scottish Power. npower supplies gas and electricity to businesses and homes as well as the servicing and repair of central heating systems and boilers.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

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Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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