npower complaints

If you are having problems with npower and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Get started

Resolver is not affiliated to, linked with or otherwise endorsed by npower.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

npower provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,552,986 users had to say

Thank you, Resolver. I have been trying to resolve an issue with Npower and could not solve. Resolver made it simple, could not recommend enough
Lisa D via facebook

Philippa had an on-going issue with EDF for over 3-months with her billing and was looking for help. Within a week using resolver Philippa had her case was resolved and she received a refund of over £200. She said: “I wish I had done something about this problem before, but now I am going to spend the money.”
Philippa via email

Awesome app. Helped me to resolve a problem my energy company.
Tom Hill via facebook

@resolvercouk 2 months of stress with EDF - now sorted within 24 hours of signing up!
Emma Less via twitter

"After 14 months @ScottishPower have finally paid me 5 days after @resolvercouk"
KernowPhoto via twitter

I had to write to express my sincere thanks for resolving my on-going case with Scottish Power. I received a satisfactory response from them within days of your intervention - I had been getting the "run around" since December. What a weight off my mind.
Joanna Yates via email

I helped my daughter in law complain about her packaged bank account and she received almost £1,000 about 2 weeks ago. Also, I have had considerable problems with Hotpoint re. their tumble dryer debacle. After many weeks of being ignored by them, I made a complaint through Resolver and they contacted me within a couple of days. So, hopefully, things will be sorted soon. Keep up the good work - I will definitely be using you again and recommending you to friends/family.
Jayne Skuse via email

The Resolver Team at MSE were a great help in getting my case with GB Energy quickly sorted. I received the full amount due, very many thanks to you all. Regards David
David Pilling via facebook

I've now used resolver 3 times, from a flight delay (paid out within 16 days) to a BT complaint, (resolved and money back). Too many people are willing to pay management companies to make complaints on their behalf, and take a lump of the resulting payout, so easy on resolver and you keep the full amount. I'm not a great one for apps but this is by far one of the brilliant exceptions. Download it and give it a try, its really easier than you imagine
Stephen McDonald via facebook

npower provides

Using Resolver, you can submit an issue about 4 services offered by npower. Your case will be sent to the correct person or team at npower and escalated at the correct times, to the correct person, if required.

npower Feed-In Tariff

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of npower complaints. If your complaint is not resolved by npower, you can then package it up and send it to the Ombudsman Services.

Start your complaint

npower Dual Fuel (Gas & Electricity) Supply

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of npower complaints. If your complaint is not resolved by npower, you can then package it up and send it to the Ombudsman Services.

Start your complaint

npower Electricity Supply

Start your complaint

npower Gas Supply

Start your complaint

Want to start a complaint about npower?

Raise it for free via Resolver

Start your complaint

Helping you with npower

I want to complain about a boiler service - how do I do this?

npower has a different complaints system for its boiler and heating complaints than for its energy supply or billing issues.

So if you have a complaint to make about an npower boiler service, repair, or Hometeam Care membership, then you need to speak to the npower energy services complaints team. resolver will be happy to guide you through this process.

I have an npower complaint about my electricity or gas supply, and customer services were unable to sort it - how do I resolve this?

npower customer services has a dedicated complaints management team for this sorts of issues - and resolver can help you frame your complaint in just the right way so that your voice is heard as efficiently as possible.

I’m not sure what department I need to contact for my npower complaint. How do I find out?

If you’re unsure exactly where to direct your complaint, npower has a helpful tool on its ‘contact us’ page. This should help you to pin down precisely where to direct your complaint.

What if npower can’t resolve my complaint to my satisfaction?

There is an Energy Ombudsman, who can force an energy supplier to offer apologies, explanations, resolutions and even financial compensation (in certain circumstances). It’s worth remembering, though, that you’ll first need to make a complaint to npower, and give them eight weeks to respond, before resorting to the ombudsman.

Contact details

To view the npower contact details press the button below

View npower complaints contact details

About

npower was created in 2000 as Innogy PLC. In 2002 it was bought by German energy company RWE and is considered to be one of the ‘big six’ suppliers of energy (gas and electricity) to British consumers along with British Gas, EDF Energy, E.ON UK, SSE and Scottish Power. npower supplies gas and electricity to businesses and homes as well as the servicing and repair of central heating systems and boilers.

Related Companies

Charity of George Jones

Hull Royal Infirmary

MP for Hereford and South Herefordshire

Sentinel Housing Association Ltd

Choices Housing Association Limited

konectbus

Reigate Cleaning Company

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Resolver is a member of

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

We do use cookies, but only to provide you with a better experience.