If you are having problems with Scottish Power and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Scottish Power.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,436,292 users had to say

"After 14 months @ScottishPower have finally paid me 5 days after @resolvercouk"
KernowPhoto via twitter
Resolver helped me claim back over £500 from my bank for a missold account. I couldn't have done it without them - thank you so much Resolver, you are real hero's.
Lisa R via facebook
As soon as Resolver got involved the problem was sorted out within weeks and I received some compensation from Scottish Power.
Richard W via facebook

Scottish Power provides

Using Resolver, you can submit an issue about 5 services offered by Scottish Power. Your case will be sent to the correct person or team at Scottish Power and escalated at the correct times, to the correct person, if required.

Scottish Power Gas

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Scottish Power complaints. If your complaint is not resolved by Scottish Power, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Scottish Power Electricity

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Scottish Power complaints. If your complaint is not resolved by Scottish Power, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Scottish Power Dual Fuel

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Scottish Power complaints. If your complaint is not resolved by Scottish Power, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Scottish Power Scottish Power Boiler Cover

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Scottish Power complaints. If your complaint is not resolved by Scottish Power, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Scottish Power Smart Meter Installation

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Scottish Power complaints. If your complaint is not resolved by Scottish Power, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Want to start a complaint about Scottish Power?

Raise it for free via Resolver

Helping you with Scottish Power

I want to get hold of Scottish Power customer services

Resolver can help you contact Scottish Power customer services for all your communications, from simply changing your address to concerns over billing or a dispute. The great thing is, if then something goes wrong and you are dissatisfied you have a complete record of your case that you can send to the ombudsman.

How do I make a complaint to Scottish Power using resolver?

If you want to make a complaint about Scottish Power using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the Scottish Power complaint. If you wish to continue with your complaint, we will help you create an email to send to Scottish Power. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does resolver keep records of my Scottish Power complaint?

Resolver records all your details about your Scottish Power complaint in a detailed case file. We also keep a record of any correspondence you send via Resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond Scottish Power.

What if I cannot resolve my complaint with Scottish Power?

After 8 weeks of submiting an issue to Scottish Power, you have the right to send your case to the energy section of Ombudsman Services for electricity or gas disputes. Ombudsman Services is there to independently assess your case for free. resolver will remind you when to send your case file to the ombudsman and can send it into the Ombudsman for you, for free.

Is it free to make a complaint to Scottish Power via resolver?

Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call), so probably free in your mobile call package.

How seriously will Scottish Power take my complaint?

Encouragingly, Scottish Power is very thorough about its complaints process. Let Resolver handle your Scottish Power complaint, and we’ll help you ensure that you get the best from Scottish Power’s complaints procedure.

Who should I get in touch with first to make a complaint to Scottish Power?

You can call 8am to 10pm weekdays and 8.30am to 6pm Saturdays on 0800 027 0072/0345 270 0700. Alternatively, you can email Scottish Power at contactus@scottishpower.com but you can do this via resolver and if your issue is not resoved your case will be escalated within Scottish Power to ensure it is taken seriously. 

What if Scottish Power can’t resolve my complaint to my satisfaction?

There is an Energy Ombudsman, who can force an energy supplier to offer apologies, explanations, resolutions and even financial compensation (in certain circumstances). It’s worth remembering, though, that you’ll first need to make a complaint to Scottish Power, and give them eight weeks to respond, before resorting to the ombudsman.

Does Scottish Power have to report on its number of complaints?

Yes, under the Energy Complaints Handling Regulations of October 2008, all energy firms now report on their energy complaints.  

 

 

Contact details

To view the Scottish Power contact details press the button below

View Scottish Power complaints contact details

About

Scottish Power is a key supplier of energy (electricity and gas) for consumers in the UK. If you wish to contact Scottish Power, Resolver will help and manage your case, and ensure your issue is addressed simply and easily.

Scottish Power Customer Services contact details

You can use Resolver to contact customer services and record all your communications including your phone calls and to manage your case simply and easily for free. Alternatively if you want to contact Scottish Power directly their contact details are here.

Complaining to Scottish Power

resolver can also help you submit and manage your complaint against Scottish Power for free, quickly and simply. Resolver is a free, simple way to manage and resolve your complaint. 

Know your rights - resolver will explain the facts to you with our complaints guide;

Prepare your communications - help you prepare your emails or record your phone calls

Keep a record - record all your communications for free 

Explain what to do - knows what you should do and when and will remind you when you should take action; and

If not satisfied - if you cannot resolve your issue then send your case to the ombudsman for you

What if you cannot resolve your case?

After 8 weeks of submitting your issue to Scottish Power, you can submit your case to the ombudsman. For Scottish Power, the ombudsman is Ombudsman Services: Energy. With resolver, you will be remind when to escalate your case and we can send the case over to Ombudsman Services: Energy for free.

Submit your issue quickly and easily 

If you need any advice with your issue then 'Get Started' and find out your rights with resolver and our Advice Guide to explain your rights and if you then want to submit a case, sign up and we will create you a case file to help you manage and resolve your issue.

Scottish Power background 

Glasgow-based Scottish Power is one of the ‘big six’ suppliers of energy (gas and electricity) to British consumer along with British Gas, EDF Energy, npower, E.ON UK and SSE. Scottish power also operates the distribution network for Merseyside, North Wales and central and southern Scotland. In 2006, Scottish Power became a subsidiary of the Spanish energy firm Iberdrola.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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