Thomas Cook Airlines complaints
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- Flights - departure Cyprus
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- Flights - departure The Netherlands
- Flights - departure non-EU
How does Resolver work?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Here's what some of our 1,790,891 users had to say
Thomas Cook Airlines provides
Using Resolver, you can submit an issue about 32 services offered by Thomas Cook Airlines. Your case will be sent to the correct person or team at Thomas Cook Airlines and escalated at the correct times, to the correct person, if required.
Thomas Cook Airlines Flights - departure UK
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the CEDR.
Thomas Cook Airlines Flights - departure Austria
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Bundesministerium für Verkehr, Innovation und Technologie.
Thomas Cook Airlines Flights - departure Belgium
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Denied Boarding Authority .
Thomas Cook Airlines Flights - departure Bulgaria
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Civil Aviation Administration, Bulgaria.
Thomas Cook Airlines Flights - departure Croatia
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Croatian Civil Aviation Agency .
Thomas Cook Airlines Flights - departure Cyprus
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Department of Civil Aviation, Cyprus.
Thomas Cook Airlines Flights - departure Czech Republic
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Czech Civil Aviation Authority .
Thomas Cook Airlines Flights - departure Denmark
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Danish Transport Authority.
Thomas Cook Airlines Flights - departure Estonia
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Consumer Protection Board, Estonia.
Thomas Cook Airlines Flights - departure Finland
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Consumer Disputes Board, Finland.
Thomas Cook Airlines Flights - departure France
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Direction générale de l'aviation civile (DGAC) .
Thomas Cook Airlines Flights - departure Germany
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Luftfahrt-Bundesamt (LBA) .
Thomas Cook Airlines Flights - departure Greece
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Hellenic Civil Aviation Authority .
Thomas Cook Airlines Flights - departure Hungary
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Passenger Complaints Hungary.
Thomas Cook Airlines Flights - departure Iceland
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Icelandic Transport Authority.
Thomas Cook Airlines Flights - departure Ireland
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Commission for Aviation Regulation, Ireland.
Thomas Cook Airlines Flights - departure Italy
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the L’Ente Nazionale per l’Aviazione Civile .
Thomas Cook Airlines Flights - departure Latvia
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Consumer Rights Protection Centre (CRPC), Latvia.
Thomas Cook Airlines Flights - departure Lithuania
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Civil Aviation Administration, Lithuania.
Thomas Cook Airlines Flights - departure Luxembourg
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Ministère de l'Économie et du Commerce extérieur .
Thomas Cook Airlines Flights - departure Malta
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Malta Competition and Consumer Affairs Authority .
Thomas Cook Airlines Flights - departure Norway
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the CAA Norway .
Thomas Cook Airlines Flights - departure Poland
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Civil Aviation Office, Poland.
Thomas Cook Airlines Flights - departure Portugal
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Instituto Nacional de Aviação Civil (INAC) .
Thomas Cook Airlines Flights - departure Romania
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the National Authority for Consumer Protection, Romania.
Thomas Cook Airlines Flights - departure Slovakia
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Slovenska obchodna inspekcia .
Thomas Cook Airlines Flights - departure Slovenia
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Civil Aviation Agency.
Thomas Cook Airlines Flights - departure Spain
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Agencia Estatal de Seguridad Aérea.
Thomas Cook Airlines Flights - departure Sweden
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the ARN : The National Board for Consumer Disputes.
Thomas Cook Airlines Flights - departure Switzerland
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Federal Office of Civil Aviation .
Thomas Cook Airlines Flights - departure The Netherlands
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Human Environment and Transport Inspectorate.
Thomas Cook Airlines Flights - departure non-EU
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the CEDR.
Want to start a complaint about Thomas Cook Airlines?
Frequently asked questions about Thomas Cook Airlines
Thomas Cook have offered me vouchers instead of cash compensation, do I have to accept them?
Some airlines will offer travel vouchers as an alterative to cash compensation. It will often be for more than you might be due in relation to EC261/2004 delay compensation, so it can be an appealing option. However you are absolutely not obliged to accept the voucers if you would prefer the cash compensation (in accordance with the legislation based on the circumstances of your delay). You can let Thomas Cook know via email in your case file, or by calling them directly on: 01733 224814.
Contact details
To view the Thomas Cook Airlines contact details press the button below
View Thomas Cook Airlines complaints contact detailsAbout
To help you get the best response from your Thomas Cook Airlines complaint Resolver guides you through every step of the process.
To help you get the best response from your Thomas Cook Airlines complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.
In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Thomas Cook Airlines complaint.
Working with
With Resolver you can send your case to key ombudsmen and regulators including:
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