Thomas Cook Airlines complaints

Thomas Cook has ceased trading. This may affect you if you have recently purchased goods/services from this company. Customers are advised to visit www.thomascook.caa.co.uk and www.abta.com/news/thomas-cook-group for further information.

For more information about your rights, please see our guide.

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Resolver is not affiliated to, linked with or otherwise endorsed by Thomas Cook Airlines.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

If you are unsure of your rights concerning flight delays check our guide.

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Here's what some of our 3,975,835 users had to say

Just to say a big thankyou for sorting out our delay problem with Thomas cook we have recived vouchers to use on our next holiday it took no time at all friends who claimed indpendtley are still waiting so thanks again to the team
Janet Taylor via facebook

With minimum fuss (about 12 weeks in total) I have just had full settlement from Thomas Cook & all by doing the bare minimum & letting Resolver do the work for me. I cannot say enough good things about this App. Thank you so much for making the whole process easy & also ending up with me getting the full 100% compensation & not paying a large chunk to a claims company.
Brett Swift via facebook

Thank you Resolver! Flight delay compensation paid by Thomas Cook for the delayed flight from Orlando last July. Completely hassle free! Your claim tool was easy to use and we had a fast and fully paid settlement direct to our bank account. Happy days. X
Noelle Q via facebook

Resolver enabled me to get compensation for 2 very delayed flights. Very easy to use.
Fiona S via facebook

Resolver helped me to take issue with an airline which was ignoring all requests from me for information about compensation for a delayed flight. The matter was quickly resolved and the money paid in full.
Irene H via facebook

Resolver helped us reclaim compensation for delayed flights - we are able to go on holiday again this year thanks to the voucher we received from the airline. The process was simple and painless. We are so grateful!
Alison M via facebook

Flight delay this summer, soon sorted out for me by Resolver – excellent service by them.
Steve P via facebook

Resolver helped me get £900 in vouchers for a delayed flight for 2 from Skiathos with Thomas Cook. We will use the vouchers for free flights to JFK next year.
Peter W via facebook

Used the complaints template to claim compensation for a delayed flight. Full settlement within the month. Thank you, Resolver!
Julie S via facebook

Helping you with Thomas Cook Airlines

How do I make a Thomas Cook Airlines complaint using Resolver?

If you want to make a complaint about Thomas Cook Airlines using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Thomas Cook Airlines case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Thomas Cook Airlines, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Thomas Cook Airlines, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Thomas Cook Airlines complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Thomas Cook Airlines contact details press the button below

View Thomas Cook Airlines complaints contact details

About

To help you get the best response from your Thomas Cook Airlines complaint Resolver guides you through every step of the process.

To help you get the best response from your Thomas Cook Airlines complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Thomas Cook Airlines complaint.

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With Resolver you can send your case to key ombudsmen and regulators including: