How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,414,334 users had to say

Just to say a big thankyou for sorting out our delay problem with Thomas cook we have recived vouchers to use on our next holiday it took no time at all friends who claimed indpendtley are still waiting so thanks again to the team
Janet Taylor via facebook
With minimum fuss (about 12 weeks in total) I have just had full settlement from Thomas Cook & all by doing the bare minimum & letting Resolver do the work for me. I cannot say enough good things about this App. Thank you so much for making the whole process easy & also ending up with me getting the full 100% compensation & not paying a large chunk to a claims company.
Brett Swift via facebook
Thank you Resolver! Flight delay compensation paid by Thomas Cook for the delayed flight from Orlando last July. Completely hassle free! Your claim tool was easy to use and we had a fast and fully paid settlement direct to our bank account. Happy days. X
Noelle Q via facebook


Resolver enabled me to get compensation for 2 very delayed flights. Very easy to use.
Fiona S via facebook
Resolver helped me to take issue with an airline which was ignoring all requests from me for information about compensation for a delayed flight. The matter was quickly resolved and the money paid in full.
Irene H via facebook
Resolver helped us reclaim compensation for delayed flights - we are able to go on holiday again this year thanks to the voucher we received from the airline. The process was simple and painless. We are so grateful!
Alison M via facebook



Flight delay this summer, soon sorted out for me by Resolver – excellent service by them.
Steve P via facebook
Resolver helped me get £900 in vouchers for a delayed flight for 2 from Skiathos with Thomas Cook. We will use the vouchers for free flights to JFK next year.
Peter W via facebook
Used the complaints template to claim compensation for a delayed flight. Full settlement within the month. Thank you, Resolver!
Julie S via facebook

Thomas Cook Airlines provides

Using Resolver, you can submit an issue about 32 services offered by Thomas Cook Airlines. Your case will be sent to the correct person or team at Thomas Cook Airlines and escalated at the correct times, to the correct person, if required.

Thomas Cook Airlines Flights - departure UK

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the CEDR.

Start your complaint

Thomas Cook Airlines Flights - departure Austria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Bundesministerium für Verkehr, Innovation und Technologie.

Start your complaint

Thomas Cook Airlines Flights - departure Belgium

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Denied Boarding Authority .

Start your complaint

Thomas Cook Airlines Flights - departure Bulgaria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Civil Aviation Administration, Bulgaria.

Start your complaint

Thomas Cook Airlines Flights - departure Croatia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Croatian Civil Aviation Agency .

Start your complaint

Thomas Cook Airlines Flights - departure Cyprus

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Department of Civil Aviation, Cyprus.

Start your complaint

Thomas Cook Airlines Flights - departure Czech Republic

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Czech Civil Aviation Authority .

Start your complaint

Thomas Cook Airlines Flights - departure Denmark

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Danish Transport Authority.

Start your complaint

Thomas Cook Airlines Flights - departure Estonia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Consumer Protection Board, Estonia.

Start your complaint

Thomas Cook Airlines Flights - departure Finland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Consumer Disputes Board, Finland.

Start your complaint

Thomas Cook Airlines Flights - departure France

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Direction générale de l'aviation civile (DGAC) .

Start your complaint

Thomas Cook Airlines Flights - departure Germany

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Luftfahrt-Bundesamt (LBA) .

Start your complaint

Thomas Cook Airlines Flights - departure Greece

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Hellenic Civil Aviation Authority .

Start your complaint

Thomas Cook Airlines Flights - departure Hungary

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Passenger Complaints Hungary.

Start your complaint

Thomas Cook Airlines Flights - departure Iceland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Icelandic Transport Authority.

Start your complaint

Thomas Cook Airlines Flights - departure Ireland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Commission for Aviation Regulation, Ireland.

Start your complaint

Thomas Cook Airlines Flights - departure Italy

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the L’Ente Nazionale per l’Aviazione Civile .

Start your complaint

Thomas Cook Airlines Flights - departure Latvia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Consumer Rights Protection Centre (CRPC), Latvia.

Start your complaint

Thomas Cook Airlines Flights - departure Lithuania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Civil Aviation Administration, Lithuania.

Start your complaint

Thomas Cook Airlines Flights - departure Luxembourg

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Ministère de l'Économie et du Commerce extérieur .

Start your complaint

Thomas Cook Airlines Flights - departure Malta

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Malta Competition and Consumer Affairs Authority .

Start your complaint

Thomas Cook Airlines Flights - departure Norway

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the CAA Norway .

Start your complaint

Thomas Cook Airlines Flights - departure Poland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Civil Aviation Office, Poland.

Start your complaint

Thomas Cook Airlines Flights - departure Portugal

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the ANAC (National Civil Aviation Authority- Portugal).

Start your complaint

Thomas Cook Airlines Flights - departure Romania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the National Authority for Consumer Protection, Romania.

Start your complaint

Thomas Cook Airlines Flights - departure Slovakia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Slovenska obchodna inspekcia .

Start your complaint

Thomas Cook Airlines Flights - departure Slovenia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Civil Aviation Agency.

Start your complaint

Thomas Cook Airlines Flights - departure Spain

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Agencia Estatal de Seguridad Aérea.

Start your complaint

Thomas Cook Airlines Flights - departure Sweden

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the ARN : The National Board for Consumer Disputes.

Start your complaint

Thomas Cook Airlines Flights - departure Switzerland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Federal Office of Civil Aviation .

Start your complaint

Thomas Cook Airlines Flights - departure The Netherlands

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Human Environment and Transport Inspectorate.

Start your complaint

Thomas Cook Airlines Flights - departure non-EU

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the CEDR.

Start your complaint

Want to start a complaint about Thomas Cook Airlines?

Raise it for free via Resolver

Helping you with Thomas Cook Airlines

How do I make a Thomas Cook Airlines complaint using Resolver?

If you want to make a complaint about Thomas Cook Airlines using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Thomas Cook Airlines case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Thomas Cook Airlines, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Thomas Cook Airlines, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Thomas Cook Airlines complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Thomas Cook Airlines contact details press the button below

View Thomas Cook Airlines complaints contact details

About

To help you get the best response from your Thomas Cook Airlines complaint Resolver guides you through every step of the process.

To help you get the best response from your Thomas Cook Airlines complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Thomas Cook Airlines complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

We do use cookies, but only to provide you with a better experience.