How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,439,160 users had to say

Resolver enabled me to get compensation for 2 very delayed flights. Very easy to use.
Fiona S via facebook
Thank you Resolver! Flight delay compensation paid by Thomas Cook for the delayed flight from Orlando last July. Completely hassle free! Your claim tool was easy to use and we had a fast and fully paid settlement direct to our bank account. Happy days. X
Noelle Q via facebook
Resolver helped me to take issue with an airline which was ignoring all requests from me for information about compensation for a delayed flight. The matter was quickly resolved and the money paid in full.
Irene H via facebook

Thomas Cook Airlines provides

Using Resolver, you can submit an issue about 32 services offered by Thomas Cook Airlines. Your case will be sent to the correct person or team at Thomas Cook Airlines and escalated at the correct times, to the correct person, if required.

Thomas Cook Airlines Flights - departure UK

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the CEDR.

Start your complaint

Thomas Cook Airlines Flights - departure Austria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Bundesministerium für Verkehr, Innovation und Technologie.

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Thomas Cook Airlines Flights - departure Belgium

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Denied Boarding Authority .

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Thomas Cook Airlines Flights - departure Bulgaria

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Civil Aviation Administration, Bulgaria.

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Thomas Cook Airlines Flights - departure Croatia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Croatian Civil Aviation Agency .

Start your complaint

Thomas Cook Airlines Flights - departure Cyprus

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Department of Civil Aviation, Cyprus.

Start your complaint

Thomas Cook Airlines Flights - departure Czech Republic

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Czech Civil Aviation Authority .

Start your complaint

Thomas Cook Airlines Flights - departure Denmark

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Danish Transport Authority.

Start your complaint

Thomas Cook Airlines Flights - departure Estonia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Consumer Protection Board, Estonia.

Start your complaint

Thomas Cook Airlines Flights - departure Finland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Consumer Disputes Board, Finland.

Start your complaint

Thomas Cook Airlines Flights - departure France

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Direction générale de l'aviation civile (DGAC) .

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Thomas Cook Airlines Flights - departure Germany

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Luftfahrt-Bundesamt (LBA) .

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Thomas Cook Airlines Flights - departure Greece

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Hellenic Civil Aviation Authority .

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Thomas Cook Airlines Flights - departure Hungary

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Passenger Complaints Hungary.

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Thomas Cook Airlines Flights - departure Iceland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Icelandic Transport Authority.

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Thomas Cook Airlines Flights - departure Ireland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Commission for Aviation Regulation, Ireland.

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Thomas Cook Airlines Flights - departure Italy

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the L’Ente Nazionale per l’Aviazione Civile .

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Thomas Cook Airlines Flights - departure Latvia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Consumer Rights Protection Centre (CRPC), Latvia.

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Thomas Cook Airlines Flights - departure Lithuania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Civil Aviation Administration, Lithuania.

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Thomas Cook Airlines Flights - departure Luxembourg

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Ministère de l'Économie et du Commerce extérieur .

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Thomas Cook Airlines Flights - departure Malta

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Malta Competition and Consumer Affairs Authority .

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Thomas Cook Airlines Flights - departure Norway

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the CAA Norway .

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Thomas Cook Airlines Flights - departure Poland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Civil Aviation Office, Poland.

Start your complaint

Thomas Cook Airlines Flights - departure Portugal

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Instituto Nacional de Aviação Civil (INAC) .

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Thomas Cook Airlines Flights - departure Romania

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the National Authority for Consumer Protection, Romania.

Start your complaint

Thomas Cook Airlines Flights - departure Slovakia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Slovenska obchodna inspekcia .

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Thomas Cook Airlines Flights - departure Slovenia

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Civil Aviation Agency.

Start your complaint

Thomas Cook Airlines Flights - departure Spain

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Agencia Estatal de Seguridad Aérea.

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Thomas Cook Airlines Flights - departure Sweden

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the ARN : The National Board for Consumer Disputes.

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Thomas Cook Airlines Flights - departure Switzerland

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Federal Office of Civil Aviation .

Start your complaint

Thomas Cook Airlines Flights - departure The Netherlands

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the Human Environment and Transport Inspectorate.

Start your complaint

Thomas Cook Airlines Flights - departure non-EU

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Thomas Cook Airlines complaints. If your complaint is not resolved by Thomas Cook Airlines, you can then package it up and send it to the CEDR.

Start your complaint

Want to start a complaint about Thomas Cook Airlines?

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Helping you with Thomas Cook Airlines

Thomas Cook have offered me vouchers instead of cash compensation, do I have to accept them?

Some airlines will offer travel vouchers as an alterative to cash compensation. It will often be for more than you might be due in relation to EC261/2004 delay compensation, so it can be an appealing option. However you are absolutely not obliged to accept the voucers if you would prefer the cash compensation (in accordance with the legislation based on the circumstances of your delay). You can let Thomas Cook know via email in your case file, or by calling them directly on: 01733 224814.

Contact details

To view the Thomas Cook Airlines contact details press the button below

View Thomas Cook Airlines complaints contact details

About

To help you get the best response from your Thomas Cook Airlines complaint Resolver guides you through every step of the process.

To help you get the best response from your Thomas Cook Airlines complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Thomas Cook Airlines complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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