Utility Point complaints

If you are having problems with Utility Point and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

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Resolver is not affiliated to, linked with or otherwise endorsed by Utility Point.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Utility Point provides:

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Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple!

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There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

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You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

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Utility Point provides

Using Resolver, you can submit an issue about 3 services offered by Utility Point. Your case will be sent to the correct person or team at Utility Point and escalated at the correct times, to the correct person, if required.

Utility Point Dual Fuel (Gas & Electricity) Supply

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Utility Point complaints. If your complaint is not resolved by Utility Point, you can then package it up and send it to the Ombudsman Services.

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Utility Point Electricity Supply

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Utility Point Gas Supply

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Want to start a complaint about Utility Point?

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Helping you with Utility Point

How do I make a Utility Point complaint using Resolver?

If you want to make a complaint about Utility Point using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Utility Point case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Utility Point, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Utility Point, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Utility Point complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Utility Point contact details press the button below

View Utility Point complaints contact details

About

To help you get the best response from your Utility Point complaint Resolver guides you through every step of the process.

To help you get the best response from your Utility Point complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Utility Point complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

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We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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