Utility Point has ceased trading. This unfortunately means that your complaint against this company will not be taken forward.

However, if your complaint concerns an issue with your energy bill - whether debt or credit-related - you may be able to raise your case with your new energy supplier that has been appointed by Ofgem.

For more information please see our guide on what to do if your supplier has ceased trading

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How do we calculate metrics?
Utility Point

Utility Point

32 %

Resolution rate

Most complained about services

Dual Fuel (Gas & Electricity) Supply Electricity Supply Gas Supply

Most common issues

Refund of credit issue Final bill issue Billing issue

Utility Point has ceased trading. This unfortunately means that your complaint against this company will not be taken forward.

However, if your complaint concerns an issue with your energy bill - whether debt or credit-related - you may be able to raise your case with your new energy supplier that has been appointed by Ofgem.

For more information please see our guide on what to do if your supplier has ceased trading

Get started
Resolver is not affiliated to, linked with or otherwise endorsed by Utility Point.
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Helping you with Utility Point

How do I make a Utility Point complaint using Resolver?

If you want to make a complaint about Utility Point using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Utility Point case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Utility Point, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Utility Point, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Utility Point complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Utility Point contact details press the button below

View Utility Point complaints contact details

About

To help you get the best response from your Utility Point complaint Resolver guides you through every step of the process.

To help you get the best response from your Utility Point complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Utility Point complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including: