If you are having problems with Virgin Energy and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
Grey

N/A

Resolver Score

This company doesn't have a Resolver Score yet!

Are you a business?

Find out more
Resolver is not affiliated to, linked with or otherwise endorsed by Virgin Energy.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple!

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,794,507 users had to say

I used Resolver to get through to Iresa Energy about a refund payment. I had no luck in emailing Iresa even after weeks of trying.So, I signed up to Resolver, filled in all the details, and clicked the send button! Within one hour I had an email from Iresa apologizing and got all of my credit refunds fully paid within two weeks.. It worked for me. Thanks
Vince E via trustpilot
Thanks Resolver for mediating in a successful dispute with Scottish Power. A very speedy resolution.
Kev via trustpilot
Philippa had an on-going issue with EDF for over 3-months with her billing and was looking for help. Within a week using resolver Philippa had her case was resolved and she received a refund of over £200. She said: “I wish I had done something about this problem before, but now I am going to spend the money.”
Philippa via email
Awesome app. Helped me to resolve a problem my energy company.
Tom Hill via facebook
Thank you, Resolver. I have been trying to resolve an issue with Npower and could not solve. Resolver made it simple, could not recommend enough
Lisa D via facebook
@resolvercouk 2 months of stress with EDF - now sorted within 24 hours of signing up!
Emma Less via twitter
"After 14 months @ScottishPower have finally paid me 5 days after @resolvercouk"
KernowPhoto via twitter
I had to write to express my sincere thanks for resolving my on-going case with Scottish Power. I received a satisfactory response from them within days of your intervention - I had been getting the "run around" since December. What a weight off my mind.
Joanna Yates via email
I helped my daughter in law complain about her packaged bank account and she received almost £1,000 about 2 weeks ago. Also, I have had considerable problems with Hotpoint re. their tumble dryer debacle. After many weeks of being ignored by them, I made a complaint through Resolver and they contacted me within a couple of days. So, hopefully, things will be sorted soon. Keep up the good work - I will definitely be using you again and recommending you to friends/family.
Jayne Skuse via email

Virgin Energy provides

Using Resolver, you can submit an issue about 3 services offered by Virgin Energy. Your case will be sent to the correct person or team at Virgin Energy and escalated at the correct times, to the correct person, if required.

Virgin Energy Dual Fuel (Gas & Electricity) Supply

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Virgin Energy complaints. If your complaint is not resolved by Virgin Energy, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Virgin Energy Electricity Supply

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Virgin Energy complaints. If your complaint is not resolved by Virgin Energy, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Virgin Energy Gas Supply

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Virgin Energy complaints. If your complaint is not resolved by Virgin Energy, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Want to start a complaint about Virgin Energy?

Raise it for free via Resolver

Helping you with Virgin Energy

How do I make a Virgin Energy complaint using Resolver?

If you want to make a complaint about Virgin Energy using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Virgin Energy case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Virgin Energy, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Virgin Energy, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Virgin Energy complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Virgin Energy contact details press the button below

View Virgin Energy complaints contact details

About

To help you get the best response from your Virgin Energy complaint Resolver guides you through every step of the process.

To help you get the best response from your Virgin Energy complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Virgin Energy complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

We do use cookies, but only to provide you with a better experience.