Car finance - Vehicle not of a satisfactory quality

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Your rights under the Consumer Rights Act 2015 say that any car sold to you should be supplied as described and fit for purpose. If the car supplied to you was faulty when you received it and the dealer claims that any faults have resulted from wear and tear, you should contact them via Resolver, presenting all documentation and evidence you have concerning the state of the vehicle. You should always present any information that was given to you about the condition of the car, including adverts or brochures.

We advise you to take photos documenting the vehicle’s condition when you bought it. If necessary, you should get a mechanic to assess the vehicle’s mechanical condition.

If you are unhappy with the way the dealership has responded to your complaint, you should use Resolver to escalate your case to the Financial Ombudsman.

You should know

When raising an issue concerning vehicle finance, it is important to remember that the dealership who supplied the vehicle and the business responsible for the finance agreement may be different organisations. In many cases, the dealer may act as a credit broker, arranging finance through another business. Always be aware of the terms and conditions of your finance policy.

Vehicle purchases made on finance are covered by the Consumer Rights Act 2015. By law, finance companies need to ensure the car is of satisfactory quality and that it’s as it’s been described

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Helping you with Vehicle not of a satisfactory quality

Resolver covers the issue Vehicle Not Of A Satisfactory Quality for 56 companies and organisations: