Car finance - Direct debit problem

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Guaranteed Asset Protection (GAP) insurance serves to cover any difference between the market value of your car due to depreciation and the cost of a new car. Sometimes, however, GAP may have been mis-sold – primarily in situations where a customer has paid a large deposit and only taken out a small amount of finance on a car. If you feel you were incorrectly advised regarding GAP insurance, Resolver can help you make a claim.

If you discover that your GAP insurer has paid out less than previously expected, you should use Resolver to make a complaint. It may be the case that something went wrong when the policy was sold – the Financial Ombudsman may be able to help you with this.

You should know

When raising an issue concerning vehicle finance, it is important to remember that the dealership who supplied the vehicle and the business responsible for the finance agreement may be different organisations. In many cases, the dealer may act as a credit broker, arranging finance through another business. Always be aware of the terms and conditions of your finance policy.

Vehicle purchases made on finance are covered by the Consumer Rights Act 2015. By law, finance companies need to ensure the car is of satisfactory quality and that it’s as it’s been described

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Helping you with Direct debit problem

Resolver covers the issue Direct Debit Problem for 56 companies and organisations: