Solar panels-pv - Exaggerated savings predicted

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If you find that your energy savings in relation to your Solar Panel installation are not as predicted, you need to raise the issue immediately. It could be a technical fault, or fault related to the installation, so you should contact the company who provided the installation.

Solar Panel installers are covered by strict standards on the quality of works by the RECC (Renewable Energy Consumer Code), and there are defined processes to help you resolve your issue. In the case that you have a technical dispute, you should raise the issue with the MCS (Micro Generation Certification). The MCS has strict installer standards, stipulating that Solar Panel providers must not give you energy estimates that may mislead you in any way, or that could influence your decision to buy.

If the work is part of a Green Deal installation, has been signed off and you are being billed this should be addressed through your energy company. The Green Deal is covered by strict standards on the quality of works (PAS2030), and there are defined processes to help you resolve your issue.

Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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