Solar panels-pv - I'm paying for extra maintenance work

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Based on resolver’s experience to date, you should contact your Green Deal provider before paying out for any extra maintenance work, as it may be covered under warranty.
Most Green Deal equipment comes with a five-year warranty for the equipment, and 10 years' warranty for any building damage caused by the installation. Cavity and solid wall insulation have a full 25-year warranty. If things go wrong with the goods or service, you may want to make a claim under the warranty.

However, many Green Deal improvements have extremely lengthy repayment periods. So if your new boiler breaks after five years, its warranty will have expired. You'll need to pay to fix it, but you'll also still have to pay your Green Deal provider each month.

If your claim is refused and you feel that your contract has been breached, you should write to the provider, making it clear that you will be claiming for any money spent on a third party repair unless they rectify the situation. Remember to keep evidence of quotes and cost of work and include these in your future claim.

It is extremely frustrating when you have to pay out extra money on maintenance work. Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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Resolver covers the issue I'm Paying For Extra Maintenance Work for 3 companies and organisations:

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