Solar panels-pv - I want solar panels

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Based on resolver’s experience to date, there are various options available to those who want to install solar panels to their property. It is worth doing some research and shopping around, as the suitability and profitability of a solar panel installation can vary significantly from case to case.

You can buy your system outright, but you may also be entitled to a loan to help pay all, or part, of a solar panel installation through the Green Deal. The Green Deal loan is paid back through your energy bills, where the ‘Golden Rule’ is that you should not be 'paying out' for the cost of the improvements as the energy savings from the improvements should pay for them.

Another alternative to look into is companies that offer solar panel (PV) installations for free – but they keep the money generated through the feed-in tariff (the energy your system feeds to the national grid). So although you don’t get any income from the energy your system generates through the feed-in tariff– you still make savings on your energy bill.

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If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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Helping you with I want solar panels

Resolver covers the issue I Want Solar Panels for 3 companies and organisations:

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