Solar panels-pv - I want to change energy supplier
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Ofgem sets the Feed-In Tariff rate that you get paid, so you cannot shop around for a better deal the same way you would with your gas or electricity supplier. However, you may find a company that has a different schedule of payments that is more preferential to you.
If you decide to switch to a new licensee, you should check that they agree to pay your Feed-In Tariff. If they accept, your new Feed-In Tariff licensee will arrange a date for the switch to take place with your current supplier. Your new licensee should let you know when the switch has been made.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
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