Solar panels-pv - My address

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Based on our experience to date, if you want to change any personal details, such as your address, resolver recommends that you contact your supplier, and inform them of the change as soon as possible. Keep a note of who you speak to and the outcome of your conversation or email. If you are moving home, resolver recommends that you contact your supplier, and inform them of the change as soon as possible (at least two working days before you move), along with the date you move. If you wish to continue using them as your energy provider, they will issue you with a final bill for your old address and set up a new account for your new address. If you decide to switch providers, remember to cancel any direct debit arrangements once your final bill has been paid. When you move into a new house, you will be automatically contracted to the supplier that was used at the property by the previous owners. You should take a meter reading as soon as you move in and find out whom your supplier is. If the previous owners have not left details, you can find out who supplies the gas by phoning the meter number helpline on 0870 608 1524 and the electricity by phoning the local electricity distribution company (see phonebook for details). If you do not wish to stay with this supplier (e.g. wish to remain with your old supplier, or to take up a new supplier) you should contact the supplier you wish to move to from your new address and ask them to change your supplier.

Resolver recommends that you submit your request in writing and we can assist you in all aspects of your query; formulating letters, recording dialogues, and reminding you when and who to escalate to.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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Helping you with My address

Resolver covers the issue My Address for 3 companies and organisations:

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