Solar panels-pv - Payment amount is wrong

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Based on resolver’s experience to date, the most common problem with Feed-In Tariffs is being paid the wrong amount or not being paid within the expected timescale.

The amount you will be paid through the Feed-In Tariff will depend on how much energy your system generates and the rate that you’re entitled to. It will also depend upon the Energy Efficiency Rating of your home, as shown on your Energy Performance Certificate.

If you want to dispute the amount your Feed-In Tariff licensee has paid you, resolver recommends that you write a formal letter of complaint to their customer services department.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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