Solar panels-pv - Payment is delayed

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Based on resolver’s experience to date, the most common problem with Feed-In Tariffs is not being paid within the expected timescale or being paid the wrong amount.

Great care should be taken when filling out the Feed-In Tariff application form, as incorrect or incomplete forms will be returned – and the Feed-In Tariff will not be paid out until the form is correctly completed. Licensees (the energy companies who pay for the energy generated) will not back date payment either. Once registered, the Feed-In Tariff is normally paid quarterly, unless your contract states otherwise. The maximum time it can take for suppliers to pay after the meter reading varies from 30 days to 90 days.

If your Feed-In Tariff licensee fails to make a payment to you, resolver recommends that you write a formal letter of complaint to their customer services department.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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Helping you with Payment is delayed

Resolver covers the issue Payment Is Delayed for 3 companies and organisations:

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