Solar panels-pv - Supplier hasn't taken a meter reading

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Based on our experience to date, energy suppliers are only required by law to read meters once every two years. If you are over 60, chronically sick, disabled or have a hearing or visual impairment, your supplier can read your meter for free every quarter if no-one is able to do this for you. This will mean you are paying bills based on actual energy use rather than estimates. If you've received a large bill due to either having given correct meter readings that your supplier ignored or them not maintaining regular meter readings themselves, you may not have to pay back any arrears past 12 months.

Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

Find the best rights for you

We have 5,191 pages of rights advice for you covering 6,983 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Supplier hasn't taken a meter reading

Resolver covers the issue Supplier Hasn't Taken A Meter Reading for 3 companies and organisations:

a   b   c   d  e  f   g   h   i   j   k   l   m   n   o   p  q   r   s   t   u   v   w   x   y   z