Takeaways - Price displayed not charged

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You should only have to pay the price listed on the menu and any other listed charges, such as service charges. If the restaurant tries to charge you more than the advertised amount, or if they have no prices listed at all, they may have committed a criminal offence. In the case that no prices are displayed, you only have to pay a reasonable amount for your meal. First raise the issue with the staff. If you are not satisfied with the response, then raise the issue with the Manager to explain that you have expected a discount.

You should know

  • Always try to resolve your issue while you're still at the restaurant
  • If you're unhappy with the quality of your meal, take a photo of the food (if possible) before you leave the restaurant
  • Take a photo of the receipt/bill

Issue not addressed

If the restaurant does not respond to your issue, then you should raise your case to the next level. The resolver system knows the next steps to take to escalate your issue and will remind you what to do and when, so that your voice is heard and hopefully your issue is addressed.

If you cannot resolve

There is no ombudsman for the restaurant sector. This means the only resolution beyond dealing direct with the restaurant or its parent company is to raise an issue with the Small Claims Court. You can do this via Money Claims OnLine (MCOL), the Government's online court service.

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