Television - Contract unfair

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Based on resolver’s experience to date, it is not uncommon for suppliers to include ‘unfair terms’ in their agreement with you and it is important to know, as a consumer, that these cannot be used as a defence by the supplier. Unfair terms are those which are included as standard terms, rather than those agreed between you and your supplier directly. Unfair terms include those such as:

  • those difficult to understand due to language or print;
  • those giving the supplier the right to change the contract to benefit themselves;
  • those giving the supplier considerably more cancellation rights than you;
  • those stating that the supplier will not accept liability if they don’t do what the contract says they will do; and
  • those preventing you from carrying out your legal rights, such as withholding payments when you have a serious complaint about their goods and services or returning faulty goods.
If you think that the contract is unfair, you should write to the customer services department of the company, and explain your concerns. It might be wise to do this when you notice the unfair terms, rather than when you wish to take action which is in breach of the unfair terms, as the process of challenging the unfair terms may take some time. You should ask the company to send you a new copy of the contract for your signature with the unfair terms removed.

If they cannot offer you a satisfactory response you can report the company to Trading Standards or use Ombudsman to settle your dispute. resolver recommends that you do this in writing, and resolver can assist you in submitting, recording and reminding you when to escalate your complaint.

It can be annoying when you are the victim of an unfair contract!

resolver can help you resolve any issue arising for free, quickly and without hassle. As a first step we can assist you in writing your letter of concern. You can click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.




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Helping you with Contract unfair

Resolver covers the issue Contract Unfair for 7 companies and organisations: