Vouchers - Issue not responded to
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Complaint not responded to
You should know
- Consumer Contracts Regulations (2014) means you have 14 days to change your mind after you receive goods bought online or in a catalogue, however with voucher companies they often offer a longer refund period
- You can send the goods back for any reason and expect a refund, if within the 14-day time period of receiving the products, if you have issues raise it with the Voucher company immediately
- You are responsible for returning the item - ensure you keep a proof of postage
- Unless specified in the terms and conditions, the retailer is responsible for the cost of return
- The voucher company has to respond to and handle complaints as your purchase is with the voucher company
- If they do not provide responses or are not responding to your issue, then they may be committing an offence
- You have six years to take a claim to court for faulty goods, but there is a shift of responsibility after six months from the retailer to the consumer to prove responsbility of the issue
- If the service is below standard then the Sales if Goods Act says these should be of a reasonable quality, be as described and fit for purpose
- Even if the product is covered by a manufacturer's warranty, your ocntract is with the retailer rather than the manufacturer; it is therefore their responsibility to resolve your issue
Your rights to return the product
What can you not return
How long is the guarantee?
If you paid by credit card
Product is dangerous/unsafe
Service poor quality
Statutory minimum warranty
If you bought the item from abroad
Submit your issue with Resolver
What if your issue is still not addressed?
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