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* Please note - you cannot email resolver support directly to raise an issue with a company or other organisation. If you email us directly with your complaint, it may not reach that organisation. Use the orange search box on this page to start raising your issue. *

Need technical assistance?

If you need technical assistance with your case file or experience a problem with the system then please contact us.

Please be aware that resolver is a complaints assistant tool; we are not able to manage your issue directly for you.

Can't find a company or organisation?

We're constantly adding new services to the Resolver system, but if you can't find the company or organisation you want to raise an issue with, please let us know, and we will do our best to add that organisation into the system for you. 

Press and media

If you have a media enquiry, you can email Martyn James on

This email will only respond to genuine media enquiries. If your enquiry is related to something else then please contact us here.

Resolver's founder, James Walker, regularly features on TV and radio and writes a number of columns and comment pieces for the print media as a consumer affairs expert and complaints champion. If you'd like James to take part in a TV or radio programme, or provide a comment, tips, and guidance or an article for print, please get in touch via the contact details above.

Company details

Resolving Limited trading as Resolver. Our company number is 8021550. Our address is 52 Lant Street, London, SE1 1QP.

Who do you have an issue with?

How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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