Terms and conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE OR THE RESOLVER EMAIL SERVICE
Other applicable terms
- Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site and the Resolver Email Service. When using our site and the Resolver Email Service, you must comply with this Acceptable Use Policy.
Information about us
www.resolver.co.uk is a site operated by Resolver Consumer Online Limited ("we" or “our”), a not-for-profit company limited by guarantee and registered in England and Wales under company number 11904318. Our registered office is Treviot House, 186-192 High Road, Ilford, Essex IG1 1LR and our main trading address at 56 Ayres Street, London, SE1 1EU. For the purposes of the Data Protection Act 1998 ('the Act'), the Data Controller is Resolving Limited and our nominated representative for the purposes of the Act is James Walker.
Resolver in association with MoneySavingExpert.com
We've teamed up with MoneySavingExpert.com, the UK's biggest consumer advice website, bringing together the campaigning power of MSE with with Resolver's innovative processes to create the best possible route to resolve almost any consumer issue.
Changes to these terms
Please check this page from time to time to take notice of any changes we made, as they are binding on you to the extent you use our site.
We may update our site and/or our Resolver Email Service from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, our Resolver Email Service or any content on them, will be free from errors or omissions.
Resolver Email Service
Access to our site gives you the option to sign up for our email service (“Resolver Email Service”). The Resolver Email Service will allocate to you a unique email account and address (@email.resolver.co.uk) (“your email account”) for each complaint you have with service providers such as utility companies, restaurants and retail stores. Your email account will allow you to use our suggestions service option to identify recipients and appropriate content for any emails you send from that email account regarding that complaint.
Access and Use
Our site and the Resolver Email Service are made available free of charge.
We do not guarantee that our site, our Resolver Email Service or any content on our site or part of our suggestions service option, will always be available or be uninterrupted. Access to our site and our Resolver Email Service is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site or our Resolver Email Service without notice. We will not be liable to you if, for any reason, our site or our Resolver Email Service is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site and the Resolver Email Service.
Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us via the Help Centre.
Collaboration with MoneySavingExpert.com
We are working in collaboration with MoneySavingExpert.com Limited (“MoneySavingExpert.com”) regarding the resolution of complaints against third-party service providers.
When you sign up to our email service you will also be given the options to sign up to MoneySavingExpert.com's Free Money Tips weekly email and to hear from MoneySavingExpert.com about the latest MoneySaving information or deals that may interest you.
With your permission, any information you submit to us on using our site will be passed on to MoneySavingExpert.com.
Where appropriate, and where you’ve given your express permission, MoneySavingExpert.com may refer you to links on the website at www.moneysavingexpert.com for information and deals including products and services and/or switching to alternative product or service providers that MoneySavingExpert.com thinks may be of interest to you.
Intellectual property rights
We are the licensee of all intellectual property rights in our site and as part of our suggestions service, and of the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.
The MoneySavingExpert.com logo, written message and video message on the homepage of our site which sets out the nature of our collaboration with MoneySavingExpert.com (together, the “MSE Content”) is licensed to us by MoneySavingExpert.com and the MSE Content remains the property of MoneySavingExpert.com.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You must not use any part of the content on our site for commercial purposes (e.g. by selling to third parties the services we offer on our site).
No reliance on information
The content on our site (including our suggestions service accessed via your email account) is provided for information only. It is not intended to amount to advice on which you should rely.
Although we make reasonable efforts to update the content on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site;
- use of, or inability to use, our Resolver Email Service; or
- use of or reliance on any content (including via the suggestions service) displayed on our site or accessible via the Resolver Email Service
If you are a business user, please note that in particular we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage
If you are a consumer user, please note that we only provide our site and our Resolver Email Service for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site and our Resolver Email Service or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Uploading content to our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
The views expressed by other users on our site do not represent our views or values.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs and platform in order to access our site. You should use your own virus-protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to any page on our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to make any use of content on our site other than that set out above, please contact via the Help Centre.
Third-party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
Contact us via the Help Centre
You can find more information about the way we handle complaints here.
Thank you for visiting our site.