Are loyal customers are being "ripped off" by suppliers?


28/09/2018 The Competition and Markets Authority (CMA) has said that it will now investigate the accusation that loyal customers are being “ripped off” for mobile, broadband, savings, home insurance and mortgage deals.

This has come about after Citizens Advice found that customers who stay loyal to a supplier are losing a total of £4.1bn a year – an average of £877 per person.

Citizens Advice proposed the investigation by means of a rare ‘Super Complaint’ – and this shows that it’s more than likely that huge numbers of people have been overcharged.

Citizens Advice said problems had been detected in five particular areas:

  • Savings accounts
  • Mortgages
  • Household insurance
  • Mobile phone contracts
  • Broadband contracts

If you’ve been with the same company for a number of years, you may have been overcharged. If you want to get in touch with your supplier to check, you can contact them through Resolver.

Who do you have an issue with?

Raise it for free via Resolver

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

We do use cookies, but only to provide you with a better experience.