Card payment fees and carry-on luggage

image of card transaction

10/01/2018 Big news for consumers as new legislation bans surcharges for paying on card – and Ryanair change their rules regarding luggage.

All go this week, as the New Year brings a ton of changes that affect consumers. We explore what they mean for you!


From next week, Ryanair customers will no longer be able to carry holdalls and small suitcases onto the plane for free. Ryanair will instead levy a £10 charge per return flight for the privilege! Passengers will only be allowed to carry on a small handbag or laptop bag (35cm x 20 cm x 20 cm). All other bags will be placed in the hold (free of charge).

This means that more of your bags will be at risk of damage in the hold – and you should probably switch to carrying a hardshell case!

Remember, if you're concerned that your luggage has been damaged in transit, you should report any problems to the airline before leaving the airport!

Card payment surcharges and fees

Also coming next week is the new Payment Services Directive.

This is an important piece of legislation that tightens the rules around the sending and receiving of money by payment service providers (businesses like banks or money transfer companies), giving you more rights when you want to complain about a transfer that’s gone wrong.

The legislation offers additional protection from unauthorised charges, mistakes, and duplicate transactions, placing stricter time limits on businesses for responding to your complaints.

We’ll be updating Resolver with everything you need to know, so there’s no need to worry about being caught out!

The legislation will make significant changes to the way you pay with debit and credit cards.

From Saturday 13th January, the businesses affected by the Payment Services Directive (banks, money transfer companies, and, crucially, card payment services) will no longer be allowed to apply additional charges for card payments.

This may be good news for consumers, as it should prevent all businesses from charging consumers for paying by card – provided that the business they're dealing with uses a bank that is based in the EU.

In principle, the Consumer Rights (Payment Surcharges) Regulations only allow businesses to charge you for legitimate costs incurred to them. Now that the Payment Services Directive prohibits payment service providers from applying fees for paying with a specific payment method, you can't be charged extra for paying with your card since businesses can no longer claim to be covering a legitimate cost!

This means that the days of having to fork out an extra 50p at the newsagent may be over – although businesses may just up their prices in response.

While some traders have said they will not make price adjustments, JustEat have already changed their payment system to incorporate an extra service charge for all transactions, prompting criticism.

Furthermore, there are concerns that many smaller retailers will decide to refuse card transactions completely! It is likely, however, that more companies will choose to adopt minimum card payments, as these are still allowed under the legislation.

Those running small businesses should be aware that they can still be charged fees for purchases made using their business card, since the rules banning fees only apply to consumers!

If you find that a company is charging you extra to pay via credit card, you should use Resolver to make a complaint.

Who do you have an issue with?

Raise it for free via Resolver

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

We do use cookies, but only to provide you with a better experience.