Flights, bailiffs and malfunctions – getting your compensation for delays


04/04/2018 You’d think we’d get tired of saying this, but it has been another dramatic few weeks in flights! With airlines being hit by visits from the bailiff and computer faults, many consumers are left wondering whether they can get compensation. Luckily, Resolver is here to clear things up.

As news came in on Tuesday of widespread delays affecting approximately 15,000 flights across Europe, thousands of passengers have been affected by delays. But they may not be due compensation!

With Brussels Airport limited to 10 departures per hour, thousands of passengers have been hit by delayed flights. The EU rules state that passengers who have had their flights delayed by three hours or more are entitled to compensation of around £500, depending on the flight (there’s more information on our Resolver Flight Delay Guide). Unfortunately, in this case it may be difficult for consumers to get compensation – since the fault is with air traffic control, the airlines may not have to pay out (since the delays are out of their control).

No need for bailiffs!

While consumers are often aware of when they’re due compensation, claiming it is a different matter. We’ve heard reports of bailiffs being sent into airline offices by passengers looking to claim compensation for flight delays and cancellations – with bailiffs even boarding a plane to get an airline to pay up.

This goes to show that some airlines still have a way to go when it comes to delivering a fairer service – but Resolver can help. The majority of airlines work with Resolver to sort issues around delay compensation. If you’re affected by delays, you don’t need to go to a claims management firm to get results!

It’s normally very easy to raise an issue with an airline via Resolver. If you’re complaining about a flight delay, the majority of airlines generally need you to supply Resolver with:

  • Your personal/contact details
  • Scheduled departure time
  • Which airports you're flying to/from
  • Number of passengers

Depending on your complaint, you might need to supply:

  • Booking reference (optional)
  • Existing complaint reference number (if you have one)
  • Flight number (optional)
  • Names of any other passengers (optional)

Generally, airlines are able to use this information to figure out how much you're owed.

If you’re hit by delays this Summer, let us know! We’d like to hear your stories – let us know at

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