Media Round-Up – Free money for bad service. This is not an April Fool's.

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03/04/2019 Now that April Fool's Day is out of the way, we're back with the consumer rights news update you can trust.

Here’s the lowdown...

Totally automatic

We love free stuff at Resolver, so the news that a free automatic compensation scheme for broadband users has launched is great for everyone. Before you get all excited though, it’s only for missed appointments and repair problems – not slow speeds. We've updated all our rights guides to reflect this!

Automatic compensation for broadband users goes live.

No place to go

What would you do if you’d invested your savings in a regulated financial product only for the company to collapse – and you find out it wasn’t regulated at all. That’s the situation that thousands of people have found themselves in after LC&F sold products that broke the rules and were therefore ‘unregulated’ – leaving them out of pocket.

'One of the biggest financial scandals around': FCA criticised over LC&F'

Compensation unlikely for London Capital & Finance investors.

A Zucker born every minute

Top social media automaton and irony-free zone Mark Zuckerberg has asked for Governments to take responsibility and regulate his own product. More usefully, Facebook has started to reveal its algorithm secrets, allowing you to find out why some stories top your news feed – but more importantly why you’re being targeted with certain ads. So far, it’s not easy to complain about this though – why not let us know if you are struggling to make a Facebook complaint?

Facebook to reveal News Feed algorithm secrets.

Mark Zuckerberg asks governments to help control internet content.

Money money money

It’s Spring – hurrah! Oh wait, today’s the day that all the bills go up – boooo! We’ve been working with loads of newspapers on stories about how to beat the price rises that are pushing our outgoings higher. Check out our article on the subject on the Resolver website too: https://www.resolver.co.uk/news/beat-the-bills

Households must act swiftly to tackle litany of price rises that will squeeze disposable income: https://www.thisismoney.co.uk/money/bills/article-6867729/Households-act-swiftly-tackle-litany-price-rises-squeeze-disposable-income.html

Minimum wage rates rise, but bills go up too.

Travel traumas

It’s often said that if an airline collapses, you might be able to claim on your travel insurance. But how many policies cover this? According to the Mail, less than half...

How to get travel insurance to protect against airline collapse.

...and finally...

We’ve been working closely with the Express to get more coverage in the paper, so it was great to contribute to this major article on energy price increases, featuring our tips on how to save some cash off your bills.

Fears for poorest as energy cap hike adds £1.7bn to bills.

Who do you have an issue with?

Raise it for free via Resolver

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

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We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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