Mobile phone theft – be very aware!

(11/3/2016) 2,000 mobile phones are stolen a day in the UK. And with a typical smart phone worth more than £400, that means hundreds of millions of pounds-worth of mobiles are stolen every year.

Phone Theft

If you’re shocked by that, another shocking fact is that you are responsible for all call costs until you report the phone as stolen. It is estimated 1 in 10 stolen phones register significant use of the phone before it is reported. In fact, thieves rack up an estimated £11.6 million of unwanted calls a year that customers are having to pay.

In 2012, the government proposed a cost cap on liability similar to the one that covers the finance industry, yet three years later nothing has been done.

These are Resolver’s top tips for making sure you don’t get a shocking bill

1. REPORT IT

Report the theft straight away, especially if your phone does not have a security lock. Even if it is late at night, get hold of your operator and if necessary get a temporary block on your number.

These are the numbers in case you need to get through to customer services if not calling from your mobile.

  • O2 - 0344 8090202 or +44 344 8090202 from abroad
  • Tesco Mobile - 0345 301 4455
  • EE/T-Mobile - 07953 966 250 or +44 7953 966 250 from abroad
  • Orange - 07973 100 150 or +44 7973 100 150 from abroad
  • Vodafone – 03333 040 101
  • Three - 0333 300 3333 or +44 7782 333 333 from abroad

Once you’ve reported the issue to the mobile company, ensure you also report the issue to the police and get a crime reference number.

2. LOCK IT

Super-simple: ensure that you have a passcode set up on your mobile so anyone who finds your phone cannot simply use your phone without your consent. Thieves can still get around this, but it will slow down the process.

3. REGISTER IT

Register your phone on the national property register Immobilise. This means if the police find your phone they can get it back to you. For this you need your mobile’s IMEI (International Mobile Equipment Identity) number.

You can find your IMEI by entering *#06# into the keypad of your phone

This is a number between 14 and 18 digits long. This number also helps prevent calls being made.

When a phone is switched on, this unique IMEI number is transmitted and this number is checked against a database of handsets that have been reported as lost or stolen to the mobile phone network provider's Equipment Identity Register (EIR).

4. USE YOUR PHONE’S BUILT-IN FEATURES

The key phone manufacturers have features to help you if your phone is stolen or is simply missing.

On Android you can use the Android Device Manager, although you need to ensure it is set up and that you can access it online. The device can be located to an area within a 25-metre radius. You can also remove access to your apps so that you can prevent access to your private information. There are also some great third-party security apps for Android.

On iOS, unless you have set up ‘Find my Phone’, there is little you can do. If you have ‘Find my Phone’ activated, however, you can remotely find your device, text your device or wipe your device.

These systems rely on the phone being switched on!

5. CONSIDER INSURANCE 

One final precaution to consider is to take out mobile phone insurance. If you do, compare policies before buying. As part of this, make sure it covers your device and that is covers replacement of the phone and phone call charges, including if you lose the phone as well as if it is stolen.

If you are having a fight with your insurance provider, remember you can take your case to the Financial Ombudsman after eight weeks of raising a complaint. They will look at your case and consider if the firm has treated you fairly and reasonably.

Who do you have an issue with?

Raise it for free via Resolver

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

We do use cookies, but only to provide you with a better experience.