The Resolver guide to Christmas shopping

Why smarter complaining can mean smarter shopping

Christmas Shop Window, Birkenhead   Dsc04921

Christmas is approaching fast. As shoppers, it’s not a season that we look forward to with any great joy – crowds, high prices and endless presents to buy. It’s a stressful time of year.

That’s why at Resolver, the UK’s leading online assisted complaints service, we’ve put together a survival guide to help you get through Christmas with as little pain as possible.

We list our top tips for hassle-free shopping, and how to get redress if things don’t go as planned. We also investigate the best and worst returns policies if you need to take back an unwanted gift. We’ve even asked the British public about their festive shopping pet hates and Christmas gift horror stories.

The 12 ‘hates’ of Christmas past
Overcrowding drives shoppers online for the biggest shopping day of the year!

The 12 worst Christmas presents ever
Resolver poll reveals what not to buy for your loved ones this Christmas

The 12 top shopping tips to survive Christmas
Whether it’s online or on the high street, we tell you what to watch out for when shopping

The 12 retailer return policies of Christmas 

James Walker, CEO and founder of Resolver:

“Christmas is a stressful time for everybody, especially those tasked with shopping. That’s why you should use for free to check out your rights if something goes wrong. We are here to make sure your Christmas shop goes smoothly, ensuring you get what you paid for or  suitable redress should anything not go your way.”

If you've got an issue to raise about returns policies or Christmas shopping, raise it now via Resolver

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Christmas return policies in detail

Retailer No. of days for refund (in-store purchase) No. of days for refund (online purchase) Online returns free?
Adams n/a End of January No
Agent Provocateur 9th January 9th January
Amazon n/a 30 days No
Apple 14 days 14 days Yes
Argos 30 days 30 days
ASDA 28 days 28 days
Blacks 5th January 5th January
Body Shop 28 days 14 days No
Boots 28 days 28 days Yes
Carphone Warehouse 9th January 9th January
Currys 21 days 21 days Yes
Debenhams End of January End of January No
Ernest & Jones End of January End of January Yes
GAME 28 days 28 days No
GAP 30 days 28 days
Goldsmith 14 days 14 days No
H&M 28 days 28 days
House of Fraser 14 days 14 days Yes n/a 14 days Yes
Jaeger 28 days 14 days
J D Sports 14 days 14 days
John Lewis 90 days 90 days Yes
Laura Ashley 28 days 28 days
Lush 21 days 21 days
M&S 17th January 17th January
Maplin 30 days 30 days
Matalan 28 days 28 days
Miss Selfridge 14 days 14 days
New Look 21st January 21st January No
Next Mid-January Mid-January Yes
Oasis 28 days 28 days
Primark 28 days 28 days
PC World 21 days 21 days Yes
Sainsburys 28 days 28 days
Selfridges & Co 14 days 14 days
Superdrug 14 days 14 days Yes
Tesco Direct 28 days 28 days Yes
Waterstones 30 days 30 days Yes
WH Smiths 30 days 30 days
BHS 30 days 30 days Yes
The Range 14 days 14 days No
TK Maxx 28 days 28 days
Monsoon  22nd January 22nd January
Mothercare 31st January 31st January
Halfords 28 days 28 days No
HMV 21 days 21 days No

If you've got an issue to raise about returns policies or Christmas shopping, raise it now via Resolver

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