Thousands are being ripped off with their holiday cash! Could you make a claim?

image_of_foreign_currency

18/07/2018 Is your holiday cash safe? Rip-off rates are a nasty surprise for UK holidaymakers. If you've been hit by high charges, outrageous fees or shifting exchange rates, Resolver can help!

Resolver has heard countless reports of people getting an unexpectedly bad deal when trading in their hard-earned cash for foreign currency. If you're wondering how to save money on currency exchange and avoid being ripped off when you're either spending abroad or sending money via an international money transfer, Resolver has a few tips to help you avoid being caught out.

  • Lots of us assume there’s one single exchange rate that fluctuates throughout the day. Actually, there’s a huge variation in the rates you’ll be offered for travel money, with the high street and the banks among the worst. Check out a free currency rate comparison online, MoneySavingExpert have one on their website.
  • Don’t buy currency at the airport. You’re a captive audience there and the rates are often terrible. My jaw dropped recently when I saw an airport exchange where the pound was slightly less than the Euro! It’s an urban myth that you ‘get better rates when you buy abroad’ – I hear this one all the time, but it’s simply not the case and you’re stuck with little choice once you’re in a foreign country.
  • Don’t use your card abroad if you can help it. Most banks and card providers will hit you with a 3% charge for each overseas transaction you make. But the big con is they set the exchange rate you are charged, which means it’s almost impossible to know how much that $100 you took out has actually cost you until much later.
  • The same goes for transfers abroad. Banks often have high fees for transferring money – and some people have lost huge amounts by not paying to fix an agreed rate of money on a big transfer. Always fix the rate if you’re sending a large sum of money, for example, if you’re buying a property abroad.
  • There are some specialist cards for spending abroad, you can find them by shopping around online. Look for fees and exchange rate information before signing up. You might also want to consider a pre-paid currency card, available from most exchange service providers. This saves you carrying around lots of money – but check how widely they’re accepted before signing up.
  • Lots of people use services like Western Union or MoneyGram to send funds abroad. These services can be useful, but they’re also the favourite tools of fraudsters, so never pay for goods or services to strangers by making this kind of transfer. Once you’ve sent it, you won’t see it again.
  • And one old ‘trusty but true’ tip for holiday makers. If you’re going away, don’t just have one source of money. If your cash gets pinched, then don’t be stranded because your cards were in the same wallet. Keep your money separate, have an emergency credit card, just in case there’s a serious problem and set a daily budget so you’re not carrying around a wad of notes to tempt pickpockets with!

Dodgy exchange rates have been a cash machine for banks and businesses for too long in my opinion. They can cost each of us thousands over our lifetime. So Resolver has teamed up with TransferWise to launch a campaign to fight unfair overseas fees. Find out how much you’ve been overcharged with our free app then we'll help you make a complaint too.

Find out how much you've been overcharged for overseas fees at https://www.fightoverseasfees.org. Start your complaint by searching for a company in the box below.

Who do you have an issue with?

Raise it for free via Resolver

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

We do use cookies, but only to provide you with a better experience.