Tip of the Week - don't blame the staff you're dealing with

Don’t get personal, get even when you're complaining, says our resident pro complainer Jasper Griegson

A Woman Working On A Call Centre

When you complain, the source of your dissatisfaction may very often not be the fault of the staff with whom you actually deal. It is fruitless and unfair to vent your spleen on an employee who may well be trying to help you in the face of adversity.

Moreover, you could well shoot yourself in the foot by being just plain nasty. Concentrate on gunning for the company if it is the company (rather than particular individuals) that has caused you grief.

Read the rest of Jasper's tips here

Got a complaint to make? Start it now via resolver

Who do you have an issue with?

Raise it for free via Resolver

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

We do use cookies, but only to provide you with a better experience.