Tip of the Week: Pen is mightier than the sword

(31/08/2014) Read our tip of the week of how to complain effectively and get results.

Jasper Griigson, the official complainer, gives his top tips for how to complain effectively.  

If you have a complaint that cannot be resolved on the spot do not lose your temper, bang your fist on the counter and then shout in a ranting fashion at the lowly shop assistant. Revenge is a dish best served cold and you will be far better composing a carefully worded email which sets out your problem clearly and concisely. A good complainer’s objective is not to get mad but to get even and the best way of doing this is in writing. The pen is more powerful than the sword

Each week Jasper gives resolver a tip, read all of Jasper’s top tips here.