Tip of the Week: Pen is mightier than the sword
(31/08/2014) Read our tip of the week of how to complain effectively and get results.
Jasper Griigson, the official complainer, gives his top tips for how to complain effectively.
|If you have a complaint that cannot be resolved on the spot do not lose your temper, bang your fist on the counter and then shout in a ranting fashion at the lowly shop assistant. Revenge is a dish best served cold and you will be far better composing a carefully worded email which sets out your problem clearly and concisely. A good complainer’s objective is not to get mad but to get even and the best way of doing this is in writing. The pen is more powerful than the sword|
Each week Jasper gives resolver a tip, read all of Jasper's top tips here.
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