Whirlpool products – your rights

image of broken washing machine

22/01/2018 If you’re concerned about the safety of your Whirlpool product (often marketed under the Hotpoint, Indesit, Creda and Proline brands), you should consider using Resolver to get in touch.

We’ve heard numerous reports that consumers are finding it difficult to get their machine replaced or repaired – and this shouldn’t be the case.

Your rights under the Consumer Rights Act 2015 say that any product or service you buy be safe and work properly – and the onus is on businesses to repair or replace them if they’re faulty.

If they don’t, you could be entitled to get some money back. If a retailer refuses to repair or replace a faulty product, you can take them to small claims court (provided you bought the faulty product within the last six years)!

If you're one of the millions of people affected by issues with Hotpoint products, start your complaint to Whirlpool.

Who do you have an issue with?

Raise it for free via Resolver

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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