Latest News

Planning regs - what are the rules?

(26/11/14) Your local authority is the provider of number of services in your area, from collecting your bins, preventing noise pollution and ensuring planning guidelines are followed, to looking after schools, social care or municipal sports facilities. This week, we take a look at planning issues and how these are dealt with.

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The Resolver guide to Christmas shopping

Why smarter complaining can mean smarter shopping

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Tip of the week - Presentation is everything

(24/11/2014) Resolver's resident complainer, Jasper Griegson, on why a good-looking complaint is worth its weight in gold

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Packaged bank accounts - have you been mis-sold?

Market data suggests that one in five of us holding a packaged bank account have been mis-sold the account. But what is a packaged bank account and do you have one?

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Tip of the week - Don't worry about your legal rights

(17/11/2014) If you feel that something is wrong then complain, because reputable companies can be quite nice, says resolver's pro complainer-in-residence Jasper Griegson

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Train delays – just what is a late train?

(12/11/14) We look at what the train operators count as late running - and just when you might be entitled to compensation

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Tip of the Week - Swearing is fruitless

(11/11/2014) Be polite, you'll get further, says Resolver's pro complainer-in-residence Jasper Griegson

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Winter is coming – don’t let energy companies freeze you out of customer service

The energy sector is one of the most complained-about industries in Britain. In 2013, 17,948 complaints were accepted by the Energy Ombudsman, but so far in 2014 it has accepted 37,061 complaints - and that’s with two months of the year still to go!

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Airline delays compensation - courts rule in passengers' favour

(3/11/14) Jet2 loses appeal over compensation for delay caused by technical faults, setting a precedent for hundreds of thousands of other potential compensation cases

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Tip of the Week - get it off your chest

Pro complainer Jasper Griegson and his latest sage piece of advice for us

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