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Tip of the Week - keep a sense of perspective

Always remember to keep anger out of any complaints, says our resident pro complainer Jasper Griegson

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The 12 ‘hates’ of Christmas past

Overcrowding drives shoppers online

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Tip of the Week - the power of the group

Complaining in convoy can bring rewards, says Resolver's resident complainer Jasper Griegson

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Tip of the Week - Don't be afraid to complain

(01/12/14) Resolver's resident complainer, Jasper Griegson, on how to be brave and bold in raiding that niggling issue

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Cyber Monday - Resolver on the news

(01/12/2014) A busy day for Resolver's James Walker - talking Christmas online shopping and your rights on both Sky News and ITV's Good Morning Britain

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Planning regs - what are the rules?

(26/11/14) Your local authority is the provider of number of services in your area, from collecting your bins, preventing noise pollution and ensuring planning guidelines are followed, to looking after schools, social care or municipal sports facilities. This week, we take a look at planning issues and how these are dealt with.

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The Resolver guide to Christmas shopping

Why smarter complaining can mean smarter shopping

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Tip of the week - Presentation is everything

(24/11/2014) Resolver's resident complainer, Jasper Griegson, on why a good-looking complaint is worth its weight in gold

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Packaged bank accounts - have you been mis-sold?

Market data suggests that one in five of us holding a packaged bank account have been mis-sold the account. But what is a packaged bank account and do you have one?

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Tip of the week - Don't worry about your legal rights

(17/11/2014) If you feel that something is wrong then complain, because reputable companies can be quite nice, says resolver's pro complainer-in-residence Jasper Griegson

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