Latest News

Train delays – just what is a late train?

(12/11/14) We look at what the train operators count as late running - and just when you might be entitled to compensation

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Tip of the Week - Swearing is fruitless

(11/11/2014) Be polite, you'll get further, says Resolver's pro complainer-in-residence Jasper Griegson

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Winter is coming – don’t let energy companies freeze you out of customer service

The energy sector is one of the most complained-about industries in Britain. In 2013, 17,948 complaints were accepted by the Energy Ombudsman, but so far in 2014 it has accepted 37,061 complaints - and that’s with two months of the year still to go!

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Airline delays compensation - courts rule in passengers' favour

(3/11/14) Jet2 loses appeal over compensation for delay caused by technical faults, setting a precedent for hundreds of thousands of other potential compensation cases

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Tip of the Week - get it off your chest

Pro complainer Jasper Griegson and his latest sage piece of advice for us

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How Resolver helps students

(3/11/14) Ombudsman Services publishes a consumer rights guide for students

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Resolution of the week - our first thank you card!

...But happy customers with resolved issues are what we're really pleased about

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Book Review - The Complaining Cow

(31/10/2014) Complaints blogger publishes new complaints advice book

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Cancelled and delayed flights - your compensation rights

(29/10/2014) In such a competitive market, airlines strive to cut costs to provide cheaper flights. That’s great news for your pocket, but an industry operating on such tight margins means that when something goes wrong it can go badly wrong!

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Innovation in the age of uncertainty - a Trading Standards blog

(28/10/2014) Resolver guest-blogs on apps and innovation in the customer service marketplace

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