Latest News

Book Review - The Complaining Cow

(31/10/2014) Complaints blogger publishes new complaints advice book

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Cancelled and delayed flights - your compensation rights

(29/10/2014) In such a competitive market, airlines strive to cut costs to provide cheaper flights. That’s great news for your pocket, but an industry operating on such tight margins means that when something goes wrong it can go badly wrong!

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Innovation in the age of uncertainty - a Trading Standards blog

(28/10/2014) Resolver guest-blogs on apps and innovation in the customer service marketplace

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Talking delayed flights compensation on LBC radio

(27/10/2014) Resolver hits the airwaves with phone-in discussion show, as we advise the nation on how to complain about delayed flights

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Tip of the Week - Don't fear the big boys

(27/10/2014) Pro complainer Jasper Griegson and his latest sage piece of advice for us - do not fear large and powerful companies, nor the people who run them

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Resolver in the news - Good Morning Britain

(21/10/14) We get a namecheck recommendation on national TV as a great, stress-free way to complain

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Complaints: Who do you go to?

(22/10/14) If you have a problem with a company and you cannot resolve your complaint, who do you turn to next? We reveal all

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Tip of the Week - Complain, because companies DO respond

(20/10/14) It is worth complaining because there are a large number of companies who, when they get it wrong, will admit that they got it wrong

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We launch ‘A life less painful’, a ‘Jackass-style’ video campaign

New campaign is designed to help students avoid getting caught out or ripped off

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Resolution of the Week - Thomson Holidays

(17/10/14) Thomson Holidays turn Graham from an unhappy customer into a very happy one - well done to Thomson!

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