Latest news

Packaged bank accounts - have you been mis-sold?

Market data suggests that one in five of us holding a packaged bank account have been mis-sold the account. But what is a packaged bank account and do you have one?

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Tip of the week - Don't worry about your legal rights

(17/11/2014) If you feel that something is wrong then complain, because reputable companies can be quite nice, says resolver's pro complainer-in-residence Jasper Griegson

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Train delays – just what is a late train?

(12/11/14) We look at what the train operators count as late running - and just when you might be entitled to compensation

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Tip of the Week - Swearing is fruitless

(11/11/2014) Be polite, you'll get further, says Resolver's pro complainer-in-residence Jasper Griegson

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Winter is coming – don’t let energy companies freeze you out of customer service

The energy sector is one of the most complained-about industries in Britain. In 2013, 17,948 complaints were accepted by the Energy Ombudsman, but so far in 2014 it has accepted 37,061 complaints - and that’s with two months of the year still to go!

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Airline delays compensation - courts rule in passengers' favour

(3/11/14) Jet2 loses appeal over compensation for delay caused by technical faults, setting a precedent for hundreds of thousands of other potential compensation cases

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Tip of the Week - get it off your chest

Pro complainer Jasper Griegson and his latest sage piece of advice for us

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How Resolver helps students

(3/11/14) Ombudsman Services publishes a consumer rights guide for students

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Resolution of the week - our first thank you card!

...But happy customers with resolved issues are what we're really pleased about

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Book Review - The Complaining Cow

(31/10/2014) Complaints blogger publishes new complaints advice book

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