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Universities - know your rights

With a new intake just starting at university, we take a look at how you can complain about a higher education institution

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Mobile operator Three fined over complaint handling

Mobile phone operator Three has been hit with a fine of a quarter of a million pounds by industry regulator Ofcom for failing to effectively deal with complaints.

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Tip of the Week - complaining is good for the soul

Jasper Griegson - the professional complainer

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Which is the best way to pay for something?

(1/10/14) There are plenty of ways to pay for goods and services, but which payment methods offer you the best protection? We reveal your rights.

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Tip of the Week - sweat the small stuff

(29/09/14) Always be careful of the small print when buying goods or services.

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Parking fines - why it pays to appeal

• In the City of London (Square Mile) for example, there were 60,256 parking tickets issued in 2012. Of these, just 1590 were appealed and only 19 were still made to pay. A staggering 99% of people who appealed were let off. So’s message is ‘it pays to appeal’!

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Voucher websites – know your rights

(24/09/14) At least six million consumers receive discount voucher emails every week in the UK, so there are lots of opportunities for us to buy discounted products or services.

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Tip of the Week: Be un-British and make a fuss

Many people are frightened of complaining for fear of causing an unnecessary fuss. This is a very British attitude and it means that scores of consumers who have very genuine grievances never manage to air them.

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Npower 'worse than Ryanair' - energy company labelled worst for customer service

Power companies Npower and Scottish Power top list of 100 UK companies as worst for customer service. Budget Airline Ryanair comes in at third worst.

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Professional complainer tips hat to Resolver on TV

(17/09/2014) Complaints guru Jasper Griegson has today recommended Resolver on national morning news programme Good Morning Britain

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