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How do I make a BT complaint using Resolver?
If you want to make a complaint about BT using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my BT case file work?
Resolver allows you to keep a record of any email correspondence sent between you and BT, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with BT, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a BT complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
To view the BT contact details press the button belowView BT complaints contact details
BT is the UK’s main provider of telecoms services. It offers fixed-line services (landline home phones), broadband, mobile and TV products, plus networked IT services to businesses and the public sector. BT’s Openreach subsidiary is also responsible for the infrastructure of local access to the UK’s telecommunications network. Openreach engineers install and maintain the physical network wiring from the telephone exchange into homes and businesses.