Please contact Evri first before using Resolver. Link to their Help and Support Page which will allow you to click and Submit enquiries via Ezra
https://www.evri.com/help-and-support/help-centre/#/
Click here for C2C Shippers who have an Evri Account who wish to put in a claim. This will take you to your account login page, login and you can put the claim in.
Evri
44 %
Resolution rate
Most complained about services
Most common issues
Please contact Evri first before using Resolver. Link to their Help and Support Page which will allow you to click and Submit enquiries via Ezra
https://www.evri.com/help-and-support/help-centre/#/
Click here for C2C Shippers who have an Evri Account who wish to put in a claim. This will take you to your account login page, login and you can put the claim in.
How does Resolver work?
Free forever
Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Here's what some of our 5,036,082 users had to say
Helping you with Evri
How do I make a Evri complaint using Resolver?
If you want to make a complaint about Evri using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my Evri case file work?
Resolver allows you to keep a record of any email correspondence sent between you and Evri, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Evri, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a Evri complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
Contact details
To view the Evri contact details press the button below
View Evri complaints contact detailsAbout
Evri is a courier and delivery company predominantly delivering parcels on behalf of retailers to consumers across the UK.
If you experience an issue with a package delivery or have a complaint, your initial port of call should be the retailer as they have a contract with myHermes rather than you. However, if you feel your issue should be raised with myHermes, you can raise your case via Resolver.